Home technology help
From $160
Your final price is based on the task and confirmed before the work goes ahead.
Virus and security help
Virus and Security Help
Fake virus pop-ups, browser redirects or a computer that suddenly became very slow? Do not call numbers on the screen or give remote access to unknown callers.
A technician checks the device, removes supported threats where possible, and explains what we found before any extra work proceeds.
If we can't fix it, you don't pay for the labour. Parts already ordered are excluded.
No fix, no fee
If we cannot complete an eligible repair, you do not pay for the visit.
We come to you
No unplugging everything or carrying your computer to a shop.
Clear, practical help
Your technician explains the issue and options before work goes ahead.
How to identify a threat
If you see any of these signs, do not call numbers on pop-ups or give remote access to unknown callers. Our technician will assess the device, explain what we find, and confirm options before extra work proceeds.
- Pop-ups saying your computer is infected
- Browser redirects
- Unknown extensions or toolbars
- Computer suddenly very slow
- Fan running loudly
- Unknown apps installed
- Security settings disabled
- Emails sent from your account
- Bank or email account alerts
- Files renamed or encrypted
- Search engine changed
- Passwords not working
- New devices logged into your account
Not sure which symptom fits? Book the closest service — our technician will diagnose the issue, explain the cause, and confirm options before extra work proceeds.
Ransomware
Ransomware encrypts files and demands payment. If suspected, disconnect from the internet and stop using the device. Do not pay without expert advice.
What the technician does
- Assess whether encryption occurred and how widespread it is
- Check for viable backups that were not connected during infection
- Remove active malware components where possible
- Guide you on bank, ReportCyber, and Scamwatch steps if fraud occurred
We cannot guarantee recovery of encrypted ransomware files. We help assess the situation, check for unaffected backups, and guide you on next steps before extra work proceeds.
Cryptominers
Cryptominers use your computer's power to mine cryptocurrency for someone else. Symptoms include high fan noise, overheating, slow performance, and high CPU or GPU usage.
What the technician does
- Identify mining software and unwanted startup items
- Remove miners and related persistence mechanisms
- Check for other malware installed alongside miners
- Harden the system and explain safer download habits
Browser hijackers
Browser hijackers change search engine, homepage, inject ads, redirect searches, or install unwanted extensions.
What the technician does
- Remove malicious extensions, policies, and profiles
- Reset browser settings safely where needed
- Clear harmful cookies and site permissions
- Test search and homepage behaviour before leaving
Fake antivirus and tech-support scam pop-ups
These scams impersonate Microsoft, Apple, banks, or security companies. They may display phone numbers and warnings to scare users.
What the technician does
- Close or remove scareware pop-ups safely
- Scan for adware and unwanted programs behind the pop-ups
- Repair browser and system settings scammers changed
- Explain how to recognise the scam if it happens again
Do not call numbers shown in pop-ups. Do not give remote access to unknown callers. Do not enter banking passwords while the device may be compromised.
Info-stealers
Info-stealers attempt to steal passwords, cookies, banking details, saved logins, and personal data.
What the technician does
- Scan for stealer malware and related persistence
- Review browser saved passwords and recommend changes from a clean device
- Help enable two-factor authentication on key accounts
- Advise on bank contact if financial details may be compromised
Spyware and adware
Spyware and adware track browsing, show ads, install toolbars, or change browser settings.
What the technician does
- Remove adware, spyware, and unwanted bundled software
- Clean startup items and scheduled tasks
- Review installed programs and browser extensions
- Recommend reputable security tools and update habits
What to do immediately
Quick actions reduce harm while you wait for help. These steps apply to many scam and malware situations in Australia.
- Do not call phone numbers shown in pop-ups
- Do not give remote access to unknown callers
- Do not enter banking passwords while the device may be infected
- Disconnect WiFi if ransomware or active fraud is suspected
- Do not delete random files before assessment — you may remove evidence
- Call your bank immediately if money was transferred
- Change passwords from a separate clean device where possible
- Enable two-factor authentication on email and banking
What the technician does
- Walk you through immediate safety steps in plain English
- Prioritise securing accounts and stopping active harm
- Explain what to tell your bank if remote access was granted
We do not need your banking password. We will not ask for your one-time security code. We cannot guarantee recovery of encrypted ransomware files. We can help secure your device, but financial fraud claims must be handled by your bank and authorities.
What the technician does: deep system scanning
We use professional-grade tools to identify malware, trojans, spyware, adware, rootkits, unwanted programs, and suspicious startup items.
What the technician does
- Assess infection type and scope before running removal tools
- Scan for malware, trojans, spyware, adware, and rootkits
- Review startup items, scheduled tasks, and installed programs
- Explain what we found before extra work proceeds
What the technician does: browser cleanup
Browser hijackers and adware often survive a quick reset. We clean the full stack so redirects and pop-ups do not return.
What the technician does
- Remove malicious extensions, hidden toolbars, and hijacker policies
- Fix changed search engines, homepages, and redirect settings
- Clear notification spam, tracking cookies, and harmful site permissions
- Test browsing and search behaviour before leaving
What the technician does: operating system repair
Malware can leave damaged settings behind even after removal. We repair what is practical so security tools work again.
What the technician does
- Repair corrupted system files where possible
- Restore broken security settings and disabled Windows Defender
- Fix damaged registry entries or broken browser profiles on Windows
- Verify macOS security settings and Gatekeeper where relevant
What the technician does: identity and account check
Some malware targets accounts, not just the device. We help you review whether key logins may need attention.
What the technician does
- Help review whether email, banking, Apple ID, Microsoft, Google, or social accounts may be compromised
- Guide password changes from a separate clean device where possible
- Help set up MFA or two-factor authentication on key accounts
What the technician does: security hardening
Removal is only part of the job. We help reduce the chance of reinfection with sensible updates and settings.
What the technician does
- Update operating system, browser, and key software
- Enable firewall and configure antivirus where appropriate
- Remove unsupported or risky software
- Configure secure DNS if appropriate for your setup
What the technician does: recovery guidance
If ransomware, fraud, or identity theft is suspected, we guide you toward the right recovery steps in plain English.
What the technician does
- Guide customers toward bank contact when money or accounts may be affected
- Point to ReportCyber, Scamwatch, and ACSC resources where relevant
- Explain what to do after remote access scams or suspicious account activity
- Confirm next steps and cost before any extra work proceeds
Not sure what service you need?
Tell us what's happening and we'll recommend the next step.
Transparent pricing
Know the cost before work begins
Pricing depends on the task and the work required. We let you know the cost in advance when you book online, or you can request a quote.
Devices and platforms we help secure
Windows PCsWindows laptopsApple MacGoogle ChromeMicrosoft EdgeSafariFirefoxiPhone & iPadAndroid phones
Need a price before you book?
Tell us the device and the problem. We'll confirm the practical next step and visit options.
Security note: We do not ask for your banking password, card PIN, or one-time security codes. Our technician will explain options before extra work proceeds.
Why Geeks at Door
Calm, practical help for the tech that runs your day
1
We come to you
Your technician visits your home, so you do not need to pack up cables, screens or accessories.
2
Plain English diagnosis
We explain what is happening, what your options are, and what is worth doing before work begins.
3
No fix, no fee
Eligible jobs are covered by a straightforward promise: if we cannot fix it, you do not pay for the service.
4
Practical repairs
We focus on sensible fixes that match the age, value and condition of your device.
5
Help beyond the repair
We test the result with you, answer questions, and show you what to watch for next.
Service areas
Local computer help across major service areas
We support households across our core Australian service areas, with friendly technicians and clear booking options.
Service by city
Virus and security help by city
Choose your nearest city page for more local information about appointments, common home issues, and related service areas.
Local service areas
On-site help across Adelaide, Sydney, Melbourne, Roma and Wollongong
We provide this service across our major metro areas. Start with your city overview, or jump straight to a popular suburb page.
Adelaide
Melbourne
Roma
Sydney
Wollongong
Popular suburb pages
Related services
More ways we can help
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View serviceEmail and account help
Email login help for Gmail, Outlook, BigPond and iCloud, plus new device setup and mail that will not send. Book online or call 1300 238 909.
View serviceInternet Banking Security Certificate
Bank-requested computer inspections after a scam or account lockout, with a written security certificate. Book online or call 1300 238 909.
View serviceOnline Remote Help
Secure online remote help for software, email, settings and updates while you stay in control. Book online or call 1300 238 909.
View serviceRelated tech guides
Helpful reading before you book
These guides explain common causes, warning signs, and next steps for issues connected to this service.
22 April 2026ScamsPhishing
Email Scams in Australia (2026): Spot Phishing, Centrelink Scams & Protect Yourself
Learn how to spot phishing emails, Centrelink scam warnings, McAfee renewal scams, and other email fraud targeting Australians. Simple steps to protect your device and data.
Read guide12 May 2026Cyber SafetyBanking
Top Malware Warning Signs Before Your Bank Locks Online Access
Learn the early malware and scam warning signs Australian banks look for before restricting online banking access.
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What to Do After a Remote Access Scam in Australia
Step-by-step actions to take after a remote access scam in Australia, including securing accounts, devices, and evidence for your bank.
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How Malware and Scams Can Freeze Your Australian Bank Account
Learn how malware, phishing, and remote access scams can trigger Australian bank account locks, and how a System Security Certificate can support recovery.
Read guide12 May 2026Cyber SafetySeniors
How Seniors Can Reduce Online Banking Scam Risk
Practical scam-prevention tips for seniors using online banking in Australia, including phone scams, remote access fraud, and safe device habits.
Read guideFAQ
Virus and Security Help FAQs
Yes, in most cases. We remove the adware or hijacker behind the pop-ups, repair browser settings, and explain how to avoid the same scam in future.
Yes. Redirects are often caused by hijacker extensions or policies. We clean the browser, remove unwanted software, and test that search works normally.
Disconnect the internet, call your bank if any payment was made, and change passwords from a different clean device. We secure the computer and help you review what may have been accessed.
We can review signs of stealer malware and help you reset passwords and enable two-factor authentication. For confirmed breaches, use your bank and account providers' official tools as well.
Not always. We check for unaffected backups and remove active malware where possible, but we cannot guarantee decryption of ransomware files. Paying criminals is rarely recommended.
Yes. We apply updates, repair security settings, configure antivirus, and walk you through safer habits. We explain every step before extra work proceeds.
Pricing starts from $160 and depends on the task and work required. We let you know the cost in advance when you book online, or you can request a quote. We also explain any extra work before it goes ahead.
Unexpected pop-ups, redirects, disabled security, unfamiliar apps, heavy background activity, or account alerts can indicate malware, though some have harmless causes. Disconnect from sensitive accounts and have persistent symptoms checked.
Disconnect remote access, contact your bank through an official number if money or banking was involved, and change important passwords from a trusted device. Do not rely only on uninstalling the remote-access app; the computer and affected accounts should be reviewed.
Malware removal secures the device, but exposed accounts may also need password changes, session sign-outs, and multi-factor authentication. Email and banking providers should be contacted separately when compromise is suspected.
Ready to get it sorted?
Book friendly computer help at home
Tell us what is happening and we will match your booking to the right kind of support. Clear pricing, plain English, no fix, no fee on eligible jobs.