1. Your bank restricts Internet Banking
Your bank may restrict online banking after suspicious activity, a scam, fraud report or concern that your computer has been compromised.
Internet Banking Security Certificate
Internet Banking Security Certificate
If your bank has restricted internet banking after a scam, malware or remote access, we can inspect the device and prepare a security certificate for you to submit.
The inspection describes the computer's condition at that time. It does not replace the bank's fraud investigation or guarantee future safety.
If we can't fix it, you don't pay for the labour. Parts already ordered are excluded.
Has your bank given you specific instructions?
If your bank has provided an email, letter or instructions explaining what they require, have it available for the technician. We can document the inspection and security work performed. Your bank makes the final decision about whether its requirements have been satisfied and when Internet Banking access can be restored.
Onsite Inspection
We inspect the computer you use for Internet Banking.
Security Report
Written technician report and certificate after inspection.
Consumer Support
Clear explanation of findings and work completed.
Why has my bank asked for this?
A bank may ask for a professional computer inspection when it is concerned that a scammer, suspicious software or compromised login details could still put your Internet Banking at risk.
- A suspected online banking scam
- An AnyDesk, TeamViewer or other remote-access scam
- Malware or a virus infection
- A phishing or fraudulent website
- Suspicious transactions or account activity
- Compromised passwords or login credentials
- A bank security or fraud investigation
- Your bank asked for a professional computer check
- My bank blocked online banking after a scam
- How do I prove my computer is safe to use for online banking?
Not sure which symptom fits? Book the closest service — our technician will diagnose the issue, explain the cause, and confirm options before extra work proceeds.
How It Works
The inspection follows a clear four-step process, from your bank's initial restriction through to the written report you can submit for review.
2. We inspect your computer
Our technician checks the device for malware, suspicious programs, remote-access software, security updates, browser risks and other relevant security issues.
3. We secure the device
Where appropriate, we remove or address identified security risks and document any unresolved concerns.
4. You receive a certificate & technician report
You receive written documentation of the inspection, findings and work performed, which you can provide to your bank for review.
Your bank determines whether its requirements have been satisfied and whether Internet Banking access can be restored.
What We Check
The inspection is guided by what happened and any instructions from your bank. Relevant checks may include:
- Malware and viruses
- Suspicious or unwanted software
- AnyDesk, TeamViewer and other remote-access software
- Antivirus and security protection
- Operating-system security updates
- Browser security and suspicious extensions
- Startup applications
- Relevant security configuration
- Signs of potentially compromised software
The inspection records findings at the time of the appointment. It does not prove that a computer can never be compromised in the future.
Our 7-point Internet Banking device security inspection
Every situation is different, but the inspection covers seven core areas that affect safe online banking and device compatibility.
1. Operating system validation
We confirm that the computer or mobile device runs a supported, patched operating system, such as Windows 11, a currently supported macOS release, or a current iOS or Android version. Windows 10 devices must still be receiving applicable security updates.
2. Antivirus and malware protection
We confirm that reputable real-time protection, such as Microsoft Defender, Bitdefender, ESET, Norton or a similar product, is active and up to date, and perform relevant malware checks.
3. Firewall setup
We verify that Windows Firewall or the macOS application firewall is enabled and review router-level firewall basics to help block unauthorised access.
4. Web browser hardening
We update and review Chrome, Edge, Firefox or Safari; check HTTPS and Safe Browsing protections; and remove suspicious extensions, unwanted notifications or hijacked settings.
5. Security settings optimisation
We review secure DNS options such as Cloudflare for Families or Quad9, disable unsafe legacy sharing such as SMBv1 where appropriate, and check BitLocker or FileVault disk-encryption options.
6. Software update review
We check software, drivers and browser extensions for updates and remove obsolete or risky tools, including unsupported Java, Flash components or old PDF readers, with your approval.
7. Hardware and compatibility review
We confirm that the device supports current encrypted web connections and your bank's app, browser and two-factor authentication requirements, including TPM 2.0 where relevant to Windows 11.
Inspection steps are adapted to the device, the incident and any written instructions supplied by your bank.
Australian bank online banking security requirements
Major Australian banks commonly expect customers to use a reasonably secure, supported and up-to-date device. The table below is a practical overview, not a substitute for your bank's current terms, security advice or incident-specific instructions.
| Bank | Common security expectations | Common issue to check |
|---|---|---|
| Commonwealth Bank (NetBank and CommBank app) | Supported OS and browser, NetCode or app approval, and a device that is not rooted or jailbroken. | The mobile app may restrict access on modified devices. |
| ANZ (Internet Banking and ANZ Plus) | A modern encrypted browser connection, app-based authentication where required, and supported biometric login on mobile. | Legacy Internet Explorer and old Edge versions are unsupported. |
| NAB (Internet Banking and NAB app) | A current browser, device verification and care when using shared or public networks. | Clearing browser cookies can cause the device to be treated as new. |
| Westpac (Online Banking and Westpac app) | Security-code verification, a current browser and active device security protection. | Overseas or unusual network locations can trigger extra checks. |
| Bendigo Bank and Adelaide Bank | A supported browser plus token or SMS verification where required. | A token app may need to be paired again after replacing a phone. |
| ING Australia | App-based approval, mobile biometrics where enabled, and transaction or daily-pay limits. | Some new-payee actions may require approval in the app. |
| Macquarie Bank | Authenticator or app-based verification and a modern supported browser; stronger authentication options may be available. | Some actions rely on app authentication rather than SMS alone. |
| Bankwest, Suncorp, BOQ, St.George and Bank of Melbourne | SMS or app-based verification, a current browser and OS, and active security protection. | Older operating-system versions may no longer be supported. |
Bank requirements and app behaviour can change. Always follow the current instructions from your bank's fraud or security team. A bank decides whether its requirements are satisfied and whether Internet Banking access can be restored.
What You Receive
Your Internet Banking Device Security Certificate & Technician Report may include:
- Customer name
- Device inspected and device type
- Operating system and inspection date
- Malware and security scan findings
- Remote-access software findings
- Antivirus and security status
- Operating-system update status
- Browser and security observations
- Issues identified
- Remediation completed
- Outstanding concerns
- Technician details
- Geeks at Door service details
- Unique report or certificate reference
Has your bank asked for a computer security certificate?
If your bank requested a computer security certificate, technician report, malware inspection report or other evidence, tell us when booking and have its written instructions available for the technician.
We can document the inspection and work completed, but individual banks have different requirements. Geeks at Door cannot guarantee that a particular document will result in Internet Banking being restored.
Common reasons customers need a banking security certificate
The service is commonly requested after one of these security or fraud events.
Remote-access scam
A scammer convinced you to install AnyDesk, TeamViewer or similar software and gained access to the computer. We check for remote-access tools, malware and related security risks, then document the inspection.
Suspected malware or virus
You or your bank believes malware may be present on the computer used for Internet Banking. We inspect the device, address identified issues where possible and record the result.
Phishing or online banking scam
You entered banking details into a fraudulent website, responded to a phishing message or interacted with a scammer, and the bank wants evidence that the device itself was checked.
Suspicious banking activity
Your bank identified unusual transactions or account activity and asked you to secure or inspect the computer before it reviews restored access.
Before Your Appointment
If possible, have the affected device and incident information ready before the technician arrives.
- The computer normally used for Internet Banking
- Any message, email or letter from your bank explaining what is required
- Information about what happened before access was restricted
- Names of any programs a scammer asked you to install
- Details of suspicious pop-ups, calls, messages or websites
- Your bank's specific computer-inspection instructions
Never provide your Internet Banking password, card PIN or authentication codes to our technician. We inspect the device and do not need to log in to your bank account.
Did a scammer access your computer using AnyDesk or TeamViewer?
AnyDesk and TeamViewer are legitimate remote-support applications, but scammers can misuse them to control another person's computer. If a scammer had remote access, tell your bank, tell the technician and have the computer inspected. Do not assume that simply closing or uninstalling the application means the computer is safe.
Do not reconnect with the caller or follow links they sent. Contact your bank's fraud team using the official number on its website, app or the back of your card, and follow the bank's instructions before using the affected computer for sensitive activity.
What else to do after a banking scam or fraud incident
A computer security inspection is only one part of responding to suspected account compromise. Follow your bank's instructions first and use official contact details.
- Change compromised passwords from a trusted device
- Secure the email account linked to your bank
- Remove unknown devices or sessions from online accounts
- Contact your bank's fraud team
- Review recent transactions
- Replace compromised cards if instructed
- Update authentication methods
- Complete any additional steps required by your bank
Important information about the certificate
Geeks at Door provides independent computer security inspection and technical documentation. We are not a bank and are not authorised to approve or restore access to a customer's Internet Banking.
The customer's bank determines whether additional steps are required and whether Internet Banking access can be restored. The report records the work performed and findings at the time of inspection and is not a guarantee that a device can never subsequently become compromised.
Not sure what service you need?
Tell us what's happening and we'll recommend the next step.
Transparent pricing
Know the cost before work begins
Pricing depends on the task and the work required. We let you know the cost in advance when you book online, or you can request a quote.
Home technology help
From $160
Your final price is based on the task and confirmed before the work goes ahead.
Devices and platforms we inspect
Windows PCsApple MaciPhone & iPadAndroid phonesGoogle ChromeMicrosoft EdgeSafariFirefox
Need a price before you book?
Tell us the device and the problem. We'll confirm the practical next step and visit options.
Security note: We do not ask for your banking password, card PIN, or one-time security codes. Our technician will explain options before extra work proceeds.
Why Geeks at Door
Calm, practical help for the tech that runs your day
1
We come to you
Your technician visits your home, so you do not need to pack up cables, screens or accessories.
2
Plain English diagnosis
We explain what is happening, what your options are, and what is worth doing before work begins.
3
No fix, no fee
Eligible jobs are covered by a straightforward promise: if we cannot fix it, you do not pay for the service.
4
Practical repairs
We focus on sensible fixes that match the age, value and condition of your device.
5
Help beyond the repair
We test the result with you, answer questions, and show you what to watch for next.
Service areas
Local computer help across major service areas
We support households across our core Australian service areas, with friendly technicians and clear booking options.
Service by city
Internet banking security certificate by city
Choose your nearest city page for more local information about appointments, common home issues, and related service areas.
Local service areas
On-site help across Adelaide, Sydney, Melbourne, Roma and Wollongong
We provide this service across our major metro areas. Start with your city overview, or jump straight to a popular suburb page.
Adelaide
Melbourne
Roma
Sydney
Wollongong
Popular suburb pages
Related services
More ways we can help
If your issue touches more than one area — Wi-Fi, email, security, or setup — these service pages are a useful next step.
Virus and security help
Virus and malware removal for pop-ups, browser redirects and suspicious software on a home computer. Book online or call 1300 238 909.
View serviceData, backup and transfer help
Help recovering accessible files, transferring data to a new device and setting up a practical backup. Book online or call 1300 238 909.
View serviceEmail and account help
Email login help for Gmail, Outlook, BigPond and iCloud, plus new device setup and mail that will not send. Book online or call 1300 238 909.
View serviceNew device setup
New phone setup at home for iPhone and Android, data transfer, email, apps and everyday settings. Book online or call 1300 238 909.
View serviceComputer help at home
In-home computer help for slow PCs, setup, software, upgrades and everyday troubleshooting. Book online or call 1300 238 909.
View serviceOnline Remote Help
Secure online remote help for software, email, settings and updates while you stay in control. Book online or call 1300 238 909.
View serviceRelated tech guides
Helpful reading before you book
These guides explain common causes, warning signs, and next steps for issues connected to this service.
7 August 2026Cyber SafetyBanking
My Bank Asked Me to Get My Computer Checked – What Do I Do?
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How Seniors Can Reduce Online Banking Scam Risk
Practical scam-prevention tips for seniors using online banking in Australia, including phone scams, remote access fraud, and safe device habits.
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How Malware and Scams Can Freeze Your Australian Bank Account
Learn how malware, phishing, and remote access scams can trigger Australian bank account locks, and how a System Security Certificate can support recovery.
Read guide22 April 2026ScamsPhishing
Email Scams in Australia (2026): Spot Phishing, Centrelink Scams & Protect Yourself
Learn how to spot phishing emails, Centrelink scam warnings, McAfee renewal scams, and other email fraud targeting Australians. Simple steps to protect your device and data.
Read guide12 May 2026Cyber SafetyBanking
Top Malware Warning Signs Before Your Bank Locks Online Access
Learn the early malware and scam warning signs Australian banks look for before restricting online banking access.
Read guide12 May 2026Cyber SafetyScams
What to Do After a Remote Access Scam in Australia
Step-by-step actions to take after a remote access scam in Australia, including securing accounts, devices, and evidence for your bank.
Read guideFAQ
Internet Banking Security Certificate FAQs
Contact your bank using an official phone number and follow its fraud team's instructions. If it asks for a professional computer check, book an inspection and give the technician the bank's written requirements. We provide evidence of the inspection and remediation; your bank decides when access can be restored.
Yes. We can inspect the affected Windows PC or Mac, address relevant security issues where possible, and provide an Internet Banking Device Security Certificate and Technician Report. Have any letter, email or instructions from your bank ready.
It is documentation provided after a technician inspects your computer for relevant security risks. The report records the device inspected, checks completed, findings and security work performed, and can be provided to a bank that has requested evidence of a professional computer check.
No. You provide the certificate and technician report to your bank. The bank decides whether its security requirements have been satisfied and whether Internet Banking access can be restored.
Banks can have different requirements depending on the incident. Our report provides written evidence of the inspection and security work performed, but acceptance is the bank's decision. Give us any requirements supplied by your bank when you book.
Book an Internet Banking security inspection, provide the bank's instructions and the device involved, and explain what happened. After the inspection and any agreed remediation, we prepare the certificate and technician report for you to submit to your bank.
Yes. The report can record the device inspected, security checks, findings, remediation, unresolved concerns, technician details and a unique report reference. Your bank determines whether the report meets its requirements.
The technician checks relevant areas such as malware and viruses, unwanted software, AnyDesk or TeamViewer, antivirus protection, security updates, browser extensions, startup applications and security configuration. Checks are adapted to the device and incident.
No. We do not ask for your banking password, card PIN, or one-time security codes. We inspect the computer itself and do not need to log in to your bank account.
Normally, you communicate directly with your bank. We provide the technical inspection and documentation that you can give to the bank.
Tell the technician when booking. We can check for remote-access applications and other risks associated with the incident, remove unauthorised tools where appropriate, and document what was found.
Where appropriate and technically possible, the technician can address security issues identified during the inspection. Significant infections or operating-system problems may require additional work, which will be explained before proceeding.
The service is primarily for Windows PCs and Macs used for Internet Banking. If your bank has asked for a phone, tablet or another device to be checked, contact us before booking so we can confirm suitability.
The time depends on the device, the incident, scan results, updates and remediation required. We assess the situation and explain any additional work before proceeding rather than promising a fixed duration before seeing the device.
The cost depends on the appointment and whether the device needs additional malware removal, updates or remediation. Our current onsite pricing is shown on this page, and the technician explains any extra work and cost before it proceeds.
The report is prepared after the inspection and agreed remediation are complete. Straightforward inspections may be documented promptly, while significant malware, updates or unresolved issues can require more time. Tell us about any bank deadline when booking.
Yes, onsite home appointments are available in our service areas. Enter your address during booking to confirm coverage and available times, or call 1300 238 909 for help.
Have any email, letter or written instructions from your bank available, along with any deadline or requested wording. This helps the technician understand what the bank has asked to be inspected and documented.
Give those requirements to us when booking and have them available at the appointment. We can document the inspection and security work performed, but your bank decides whether its requirements have been satisfied and whether more steps are needed.
Not routinely. We aim to inspect and secure the device without deleting personal files. If a severe infection or operating-system problem makes a reset advisable, the technician will explain the risks, backup options and cost before any destructive work.
Ready to get it sorted?
Bank Asked You to Get Your Computer Checked?
If your bank has restricted your Internet Banking following suspected fraud, malware or a scam and has asked you to have your computer professionally inspected, Geeks at Door can help.
- Computer security inspection
- Malware and remote-access checks
- Security remediation where appropriate
- Internet Banking Device Security Certificate
- Technician Security Report