Home technology help
From $160
Your final price is based on the task and confirmed before the work goes ahead.
Online Remote Help
Online Remote Help
Not every problem needs a home visit. Suitable software, email and settings issues can be fixed online with secure screen sharing while you stay in control.
We will not access your computer without permission, and we will recommend a home visit when remote help is not the right fit.
If we can't fix it, you don't pay for the labour. Parts already ordered are excluded.
No fix, no fee
If we cannot complete an eligible repair, you do not pay for the visit.
We come to you
No unplugging everything or carrying your computer to a shop.
Clear, practical help
Your technician explains the issue and options before work goes ahead.
Is your issue suitable for remote help?
Remote support suits software, email, account, and many troubleshooting tasks. Our technician will confirm whether remote help is appropriate, explain options before changes proceed, and recommend a home visit when needed.
- Email or account setup on computer
- Software install or Microsoft 365 help
- Slow computer tune-up guidance
- Printer works on network but settings wrong
- Malware pop-ups or suspicious extensions
- WiFi settings need guidance while someone home can test
- Cloud backup or iCloud walkthrough
- Prefer phone guidance for a family member
- Can someone help me fix a browser problem remotely?
- Can I get remote help setting up a new program?
Not sure which symptom fits? Book the closest service — our technician will diagnose the issue, explain the cause, and confirm options before extra work proceeds.
1. Email and account setup
We add accounts, fix Outlook and Gmail profiles, walk through password resets on official sites, and review suspicious settings while you stay in control of the keyboard.
- Add email account
- Fix Outlook or Gmail app settings
- Help with password reset steps
- Set up MFA or 2FA
- Review suspicious email settings
2. Software help
We install software using your licences, configure Microsoft 365, fix browsers, and apply updates when you approve restarts.
- Install software using customer's licence
- Configure Microsoft 365
- Fix browser issues
- Clean unwanted startup apps
- Help with updates
- PDF, printer software, and scanning apps
3. Printer and scanner guidance
Remote support may help if the printer is already on the network. If the problem requires physical cabling, paper jams, WiFi button setup, or hardware inspection, onsite support may be better.
- Driver and queue troubleshooting remotely
- Scan-to-email settings when network path exists
- Default printer and credential fixes
Physical jams, USB-only printers, and new WiFi pairing often need a home visit via our printer and scanner help service.
4. Computer tune-up and troubleshooting
We review performance and security basics remotely, escalating to onsite virus removal when an infection is deep or persistent.
- Slow computer review
- Startup apps
- Browser cleanup
- Storage review
- Update review
- Malware scan guidance
5. Mobile and cloud support
By phone or video we walk through cloud backup and phone settings when someone at home can tap the screen.
- iCloud, OneDrive, and Google Drive setup
- Photo backup guidance
- Phone settings walkthrough by video or phone where possible
- Cloud file organisation
6. WiFi and internet help
We guide router admin checks and device connection steps when someone home can unplug cables or read modem lights.
- Router admin guidance
- Speed test interpretation
- Device connection steps
- Modem or router placement advice
- Escalation to onsite where physical testing is needed
What usually requires onsite help
We escalate honestly when remote tools cannot safely complete the job.
- Computer will not turn on
- No internet at all and no mobile hotspot available
- Hardware replacement
- Laptop screen damage
- Printer paper jams
- Router cabling confusion
- New device setup for seniors who prefer in-person help
- Data recovery from physically damaged device
- Insurance inspection reports
Trust and permission
Remote support only works with trust. You approve the session, see what we do, and can disconnect at any time.
- We only connect after you approve the session
- You can see what the technician is doing
- You can end the session at any time
- We do not ask for banking passwords, PINs, or one-time codes
- For sensitive accounts, we guide you while you enter details yourself
- We explain the steps before making changes
Remote support process
A clear process so you know what to expect from booking through to testing the fix.
- Step 1: Call or book online
- Step 2: Technician confirms whether remote support is suitable
- Step 3: You approve screen sharing
- Step 4: Technician diagnoses the issue
- Step 5: Technician explains the fix and any limitations
- Step 6: You test the result before the session ends
- Step 7: If remote help is not enough, we recommend onsite support
Not sure what service you need?
Tell us what's happening and we'll recommend the next step.
Transparent pricing
Know the cost before work begins
Pricing depends on the task and the work required. We let you know the cost in advance when you book online, or you can request a quote.
Platforms we support remotely
Windows PCsApple MaciPhone & iPadAndroid phonesMicrosoft 365Gmail & OutlookGoogle ChromeMicrosoft Edge
Need a price before you book?
Tell us the device and the problem. We'll confirm the practical next step and visit options.
Security note: We do not ask for your banking password, card PIN, or one-time security codes. Our technician will explain options before extra work proceeds.
Why Geeks at Door
Calm, practical help for the tech that runs your day
1
We come to you
Your technician visits your home, so you do not need to pack up cables, screens or accessories.
2
Plain English diagnosis
We explain what is happening, what your options are, and what is worth doing before work begins.
3
No fix, no fee
Eligible jobs are covered by a straightforward promise: if we cannot fix it, you do not pay for the service.
4
Practical repairs
We focus on sensible fixes that match the age, value and condition of your device.
5
Help beyond the repair
We test the result with you, answer questions, and show you what to watch for next.
Service areas
Local computer help across major service areas
We support households across our core Australian service areas, with friendly technicians and clear booking options.
Service by city
Online remote help by city
Choose your nearest city page for more local information about appointments, common home issues, and related service areas.
Local service areas
On-site help across Adelaide, Sydney, Melbourne, Roma and Wollongong
We provide this service across our major metro areas. Start with your city overview, or jump straight to a popular suburb page.
Adelaide
Melbourne
Roma
Sydney
Wollongong
Popular suburb pages
Related services
More ways we can help
If your issue touches more than one area — Wi-Fi, email, security, or setup — these service pages are a useful next step.
Computer help at home
In-home computer help for slow PCs, setup, software, upgrades and everyday troubleshooting. Book online or call 1300 238 909.
View serviceLaptop repair at home
Laptop repair at home for slow performance, charging faults, setup, upgrades and data transfer. Book a technician or call 1300 238 909.
View serviceMac help at home
Mac help at home for MacBook and iMac setup, slow performance, iCloud, backups, printers and troubleshooting. Book online or call 1300 238 909.
View servicePrinter and scanner help
Printer and scanner help at home for offline printers, Wi-Fi setup, drivers and scanning. Book a technician or call 1300 238 909.
View serviceWi-Fi and internet help
Home Wi-Fi help for NBN modem setup, dropouts, weak coverage, extenders and devices that will not connect. Book online or call 1300 238 909.
View serviceEmail and account help
Email login help for Gmail, Outlook, BigPond and iCloud, plus new device setup and mail that will not send. Book online or call 1300 238 909.
View serviceVirus and security help
Virus and malware removal for pop-ups, browser redirects and suspicious software on a home computer. Book online or call 1300 238 909.
View serviceData, backup and transfer help
Help recovering accessible files, transferring data to a new device and setting up a practical backup. Book online or call 1300 238 909.
View serviceNew device setup
New phone setup at home for iPhone and Android, data transfer, email, apps and everyday settings. Book online or call 1300 238 909.
View serviceInternet Banking Security Certificate
Bank-requested computer inspections after a scam or account lockout, with a written security certificate. Book online or call 1300 238 909.
View serviceInsurance Computer Reports
Independent computer repair reports for household insurance claims after drops, spills or power damage. Book an inspection or call 1300 238 909.
View serviceRelated tech guides
Helpful reading before you book
These guides explain common causes, warning signs, and next steps for issues connected to this service.
12 May 2026Cyber SafetyScams
What to Do After a Remote Access Scam in Australia
Step-by-step actions to take after a remote access scam in Australia, including securing accounts, devices, and evidence for your bank.
Read guide22 April 2026ScamsPhishing
Email Scams in Australia (2026): Spot Phishing, Centrelink Scams & Protect Yourself
Learn how to spot phishing emails, Centrelink scam warnings, McAfee renewal scams, and other email fraud targeting Australians. Simple steps to protect your device and data.
Read guide12 May 2026Cyber SafetySeniors
How Seniors Can Reduce Online Banking Scam Risk
Practical scam-prevention tips for seniors using online banking in Australia, including phone scams, remote access fraud, and safe device habits.
Read guideFAQ
Online Remote Help FAQs
Yes when you use official screen-sharing tools, approve the connection yourself, and end the session anytime. We explain each step before making changes and never pressure you to stay connected.
Never. We only connect after you approve the session and you can watch everything we do.
Many email, software, cloud, tune-up, and configuration issues. Hardware faults, cabling, and total internet outages usually need onsite help.
Yes. Account setup, Outlook fixes, MFA, and mailbox security reviews are common remote tasks.
Sometimes, if the printer is already on the network and reachable from your computer. Paper jams, WiFi button setup, and USB-only printers usually need a home visit instead.
We tell you during the session and recommend the right onsite service or follow-up visit. We explain options before extra work proceeds.
Pricing starts from $160 and depends on the task and work required. We let you know the cost in advance when you book online, or you can request a quote. We also explain any extra work before it goes ahead.
It can be safe when you initiate the session with a trusted provider, use a recognised support tool, and can see what is happening. Never accept unsolicited remote access or share banking passwords, card PINs, or one-time security codes.
Software settings, email, updates, browser problems, printer configuration, and many account issues can often be handled remotely. Hardware faults, no-power problems, and some network outages need an in-home visit.
Remote help needs a stable internet connection. If the computer cannot connect at all, an in-home visit is usually more suitable unless another device can help complete basic network checks.
Ready to get it sorted?
Book friendly computer help at home
Tell us what is happening and we will match your booking to the right kind of support. Clear pricing, plain English, no fix, no fee on eligible jobs.