Do I need to know what is wrong before booking?

No. Tell us the symptom — slow, crashing, will not start, pop-ups, or something else — and we will diagnose from there. You do not need technical language.

Can you help transfer files from my old computer?

Yes. We can copy photos, documents, emails where possible, bookmarks, and desktop files to your new PC. We also help set up backup so you are protected going forward.

Can you install software for me?

Yes, with your licence or subscription details. We install from official sources, configure the program, and test it with you. We do not bypass licensing or install pirated software.

Can you upgrade my old desktop?

Often yes. SSD and RAM upgrades can make a noticeable difference on many desktops. We check compatibility, explain the cost and benefit, and let you decide before we proceed.

Why is my computer so slow?

Common causes include too many startup apps, low storage, insufficient memory, malware, overheating, or a failing drive. Check free storage and restart first; if the slowdown persists, targeted tests can identify whether cleanup, repair, or an upgrade is worthwhile.

Why does my computer keep freezing or restarting?

Freezing and restarts can come from overheating, faulty memory or storage, driver errors, updates, or power problems. Note any error message and avoid repeated forced shutdowns if important files are not backed up.

Can you help when my computer will not turn on?

Yes. We first check power, cables, the display, and external devices, then narrow the fault to hardware or startup software. A computer that will not start does not automatically mean its files are lost.

Should I repair or replace my old computer?

Consider the computer's age, operating-system support, fault, overall condition, and repair cost. An SSD or memory upgrade can extend a sound computer's life, but replacement may be better when several major parts are failing.

Computer help at home

Computer Help at Home

Q: Will you tell me the cost before doing extra work?

Pricing starts from $160 and depends on the task and work required. We let you know the cost in advance when you book online, or you can request a quote. We also explain any extra work before it goes ahead.

Slow, crashing, or a computer that will not start? A technician visits your home, checks the symptoms, and explains the likely cause before extra work begins.

You do not need to diagnose the fault first. Tell us what you are seeing and we will work out the practical next step in plain English.

No fix, no fee on eligible repairs
Seven-day home appointment availability
Plain-English advice before work starts

If we can't fix it, you don't pay for the labour. Parts already ordered are excluded.

Book computer help Call 1300 238 909

No fix, no fee

If we cannot complete an eligible repair, you do not pay for the visit.

We come to you

No unplugging everything or carrying your computer to a shop.

Clear, practical help

Your technician explains the issue and options before work goes ahead.

Point to the problem — we will work out the cause.

You do not need to diagnose the fault yourself. Pick the symptom that sounds closest and we will take it from there.

My computer is very slow
It freezes or crashes
It will not turn on
It turns on but there is no display
It keeps restarting
It makes loud fan noise
It overheats
It will not connect to WiFi
It will not print
My email stopped working
Pop-ups keep appearing
I bought a new PC and need help setting it up
I want to move files from old computer to new computer

Not sure which symptom fits? Book the closest service — our technician will diagnose the issue, explain the cause, and confirm options before extra work proceeds.

Computer Repairs at Your Home

Geeks at Door comes to your home for everyday computer repairs. We check the symptoms, explain the likely cause in plain English, and help you choose a practical fix before extra work goes ahead.

Slow, crashing or freezing computers
Computers that will not start or keep restarting
Windows help and everyday software problems
Mac and MacBook help
Computer setup and installation
Computer performance troubleshooting

What the technician does

Diagnose the issue with the computer where you actually use it
Explain whether the problem is software, hardware, setup or security
Repair or tune the computer when that is the sensible option
Confirm the result with you before leaving

Slow computer help

Customers often say “my computer is slow” without knowing the cause. The issue may be software, storage, failing hardware, or a combination — we look at the whole picture rather than guessing.

Too many startup programs
Low storage space
Failing hard drive or SSD
Not enough RAM
Malware, adware, or browser hijackers
Windows update problems
Overheating due to dust
Old software or drivers
Browser extensions slowing everything down

What the technician does

Checks startup apps, storage, RAM, drive health, and system load
Removes unnecessary bloatware and unwanted background apps
Reviews antivirus and security status
Checks whether an upgrade would actually help
Explains whether the computer is worth repairing or replacing

Computer setup and new PC setup

For new desktops, refurbished desktops, or computers moved to a new room or home, we help you get set up properly from day one.

Windows setup and Microsoft account sign-in
Local user account setup where appropriate
Email setup
Printer and scanner connection
WiFi connection
Browser setup and bookmarks
Office, Adobe, Zoom, Teams, antivirus, and other apps
Data transfer from old computer
Backup setup
Security settings and updates

What the technician does

Walk through setup step by step in plain English
Transfer files, bookmarks, and key settings where possible
Test printing, WiFi, email, and backup before leaving
Show you how to check updates and backups yourself

Software installation and configuration

Many customers can download software but get stuck with activation, licence keys, compatibility, or settings. We install from official sources and configure programs so they work with your email, printer, and files.

Microsoft 365 and Office apps
Email clients
PDF software
Antivirus and security tools
Video calling apps
Printer and scanner drivers
Cloud storage apps
Common software where licence details are available

What the technician does

Confirm the correct version for your device and needs
Install from official sources and remove conflicting old versions
Configure settings, defaults, and file associations
Test that the program opens, saves, and prints as expected

You must provide the licence, subscription, or login credentials. We can help you enter them safely, but we do not bypass software licensing.

Hardware repair and diagnosis

Computer hardware faults can look like software faults. We diagnose carefully before recommending a fix — running a failing drive or overheating PC can make things worse.

Computer not turning on
Random shutdowns
Blue screen errors
No display
Loud fan noise
Overheating
USB ports not working
Hard drive or SSD failure
Power supply issues
Graphics card problems
RAM faults

What the technician does

Inspect power, cables, and external connections first
Run targeted tests to narrow down the faulty component
Advise on economical repair vs replacement
Help protect data before any major hardware work

For desktops, many parts can be replaced or upgraded. For specialist board-level repairs, liquid damage, or severe electrical faults, we may recommend a repair centre or replacement. We explain that honestly before any extra work proceeds.

Computer upgrades

The right upgrade can extend the life of a good desktop. The wrong one wastes money — we help you decide what is worth doing and quote parts and labour before anything is ordered.

SSD upgrade: makes an old computer feel much faster
RAM upgrade: helps with multitasking
Storage upgrade: more room for photos, documents, and videos
Graphics upgrade: for gaming, design, or multiple monitors
WiFi or Bluetooth upgrade: improves connectivity
Monitor, keyboard, mouse, and webcam setup

What the technician does

Check compatibility with your motherboard and case
Quote parts and labour before ordering or installing
Clone or migrate data when replacing a drive
Test stability and performance after the upgrade

Upgrade when…

The computer is structurally sound and parts are compatible
Only one or two components are holding performance back
An SSD or RAM upgrade would make a noticeable difference
The operating system is still supported on your hardware

Replace when…

The motherboard, power system, or multiple key parts are failing
Repair or upgrade costs approach the price of a new device
The OS is unsupported and the hardware cannot run a supported version safely
The PC is very old and struggling with everyday tasks despite tuning

Not sure what service you need?

Tell us what's happening and we'll recommend the next step.

Transparent pricing

Know the cost before work begins

Pricing depends on the task and the work required. We let you know the cost in advance when you book online, or you can request a quote.

View pricing Request a Quote

Home technology help

From $160

Your final price is based on the task and confirmed before the work goes ahead.

Desktop brands and devices we help with

DellHPLenovoAsusAcerMSICustom-built PCsAll-in-one desktopsWindows desktopsRefurbished PCs

Need a price before you book?

Tell us the device and the problem. We'll confirm the practical next step and visit options.

Why Geeks at Door

Calm, practical help for the tech that runs your day

We come to you

Your technician visits your home, so you do not need to pack up cables, screens or accessories.

Plain English diagnosis

We explain what is happening, what your options are, and what is worth doing before work begins.

No fix, no fee

Eligible jobs are covered by a straightforward promise: if we cannot fix it, you do not pay for the service.

Practical repairs

We focus on sensible fixes that match the age, value and condition of your device.

Help beyond the repair

We test the result with you, answer questions, and show you what to watch for next.

Service areas

Local computer help across major service areas

We support households across our core Australian service areas, with friendly technicians and clear booking options.

Adelaide

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Sydney

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Melbourne

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Roma

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Wollongong

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Adelaide

Computer help in Adelaide

Adelaide is our main service area. Open the Adelaide hub, or go straight to the local service page that matches the problem.

In-home tech support in Adelaide

Other city hubs

Service by city

Computer help at home by city

Choose your nearest city page for more local information about appointments, common home issues, and related service areas.

Local service areas

On-site help across Adelaide, Sydney, Melbourne, Roma and Wollongong

We provide this service across our major metro areas. Start with your city overview, or jump straight to a popular suburb page.

Adelaide

Melbourne

Roma

Sydney

Wollongong

Popular suburb pages

Related services

More ways we can help

If your issue touches more than one area — Wi-Fi, email, security, or setup — these service pages are a useful next step.

Laptop repair at home

Laptop repair at home for slow performance, charging faults, setup, upgrades and data transfer. Book a technician or call 1300 238 909.

View service

Mac help at home

Mac help at home for MacBook and iMac setup, slow performance, iCloud, backups, printers and troubleshooting. Book online or call 1300 238 909.

View service

Virus and security help

Virus and malware removal for pop-ups, browser redirects and suspicious software on a home computer. Book online or call 1300 238 909.

View service

Data, backup and transfer help

Help recovering accessible files, transferring data to a new device and setting up a practical backup. Book online or call 1300 238 909.

View service

Printer and scanner help

Printer and scanner help at home for offline printers, Wi-Fi setup, drivers and scanning. Book a technician or call 1300 238 909.

View service

Wi-Fi and internet help

Home Wi-Fi help for NBN modem setup, dropouts, weak coverage, extenders and devices that will not connect. Book online or call 1300 238 909.

View service

Related tech guides

Helpful reading before you book

These guides explain common causes, warning signs, and next steps for issues connected to this service.

6 May 2026Laptop HelpWindows 11

Is It Worth Fixing a 7 Year Old Laptop? A Practical Australian Guide

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6 May 2026Windows 11Computer Setup

How to Prepare Your Computer for a Smooth Windows 11 Upgrade

Prepare your computer for a smoother Windows 11 upgrade with practical backup, compatibility, storage, and driver checks.

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Laptop Won't Turn On? Safe Fix Steps for a Dead or Frozen Laptop

Laptop won't turn on or stuck on a black screen? Learn safe steps to fix a laptop not turning on — including force restart, power reset, and when to get professional help.

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FAQ

Computer Help at Home FAQs

Yes. We visit your home and help with common desktop problems including slow performance, crashes, setup, software, and many hardware faults. If specialist lab work is needed, we explain that before extra work proceeds.

Ready to get it sorted?

Book friendly computer help at home

Tell us what is happening and we will match your booking to the right kind of support. Clear pricing, plain English, no fix, no fee on eligible jobs.

Book online Call 1300 238 909

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