Home technology help
From $160
Your final price is based on the task and confirmed before the work goes ahead.
New device setup
New Device Setup Help
New iPhone or Android to set up, photos that did not transfer, or an account you cannot sign into? We help at your home with the accounts and apps you actually use.
We test calls, messages and essential apps before we leave, and we will not rush past security settings that matter.
If we can't fix it, you don't pay for the labour. Parts already ordered are excluded.
No fix, no fee
If we cannot complete an eligible repair, you do not pay for the visit.
We come to you
No unplugging everything or carrying your computer to a shop.
Clear, practical help
Your technician explains the issue and options before work goes ahead.
What do you need help with on your phone or tablet?
Phones and tablets now hold photos, banking apps, medical appointments and family messages. Choose the closest symptom and we will diagnose the issue, explain options clearly, and confirm next steps before extra work proceeds.
- New iPhone or Android phone needs setup
- Photos and contacts did not transfer properly
- Cannot sign in to iCloud or Google account
- Banking app setup or security concerns
- Phone is very slow or storage is full
- Scam pop-ups or fake virus warnings
- WhatsApp or messages transfer questions
- iPad or Samsung tablet needs setup
- Want larger text and simpler layout for seniors
- How do I move my apps and messages to a new phone?
Not sure which symptom fits? Book the closest service — our technician will diagnose the issue, explain the cause, and confirm options before extra work proceeds.
New phone setup
Setting up a new phone is more than tapping through a welcome screen. We configure accounts, apps, and security so you are not locked out later.
- iPhone setup
- Android setup
- Apple ID or Google account sign-in
- WiFi connection
- Mobile data settings
- Email setup
- Contacts transfer
- Photos transfer
- App installation
- WhatsApp transfer guidance
- Banking app setup guidance
- Accessibility settings
- Face ID, Touch ID, fingerprint, or PIN setup
- Backup setup
What the technician does
- Walk through setup screens at your pace and confirm account ownership
- Verify critical apps such as email, messaging, and banking open correctly
- Enable backup and Find My or equivalent device tracking where wanted
- Explain next steps before extra work proceeds
For banking apps we provide guidance only. We do not ask for your banking password, card PIN, or one-time security codes.
Data transfer
Moving to a new phone should not mean losing photos or contacts. We use official transfer tools and verify the new device before wiping the old one.
- iPhone to iPhone
- Android to Android
- Android to iPhone
- iPhone to Android
- Photos, contacts, calendar, and messages where possible
- WhatsApp transfer where supported
- Cloud backup setup before transfer
- Old phone wipe after successful transfer
What the technician does
- Confirm backup integrity before starting a destructive transfer
- Use official transfer tools rather than unverified third-party apps
- Verify sample photos, messages, and contacts on the new device
- Guide secure disposal or trade-in steps on the old phone
Brands supported
We help with Apple iPhone, Samsung Galaxy, Google Pixel, Oppo, Motorola, Nokia, Xiaomi, Huawei, OnePlus, Realme, Sony, and common Android devices — including iPads and Samsung tablets.
Mobile is slow
Phones feel slow for many reasons. We review the device honestly and recommend repairs or replacement when the hardware is too old for modern apps.
- Low storage
- Too many apps
- Old phone model
- Battery degradation
- Too many browser tabs
- Malware or adware pop-ups
- Background sync
- Weak network or WiFi
- Outdated software
What the technician does
- Review storage and apps
- Remove unwanted apps
- Update software where safe
- Configure backup before deleting large files
- Improve browser and notification settings
- Explain replacement options if the phone is too old
Mobile pop-ups, scam alerts and security
Calendar spam, fake virus warnings, suspicious subscriptions, and toll-road SMS scams are common in Australia. We help secure the device and explain recovery steps in plain English.
- Calendar spam
- Browser notification spam
- Fake virus pop-ups
- Suspicious app permissions
- Unknown subscriptions
- Compromised email account
- Banking app safety concerns
- Fake delivery or toll SMS scams
What the technician does
- Remove suspicious apps where possible
- Clean browser notifications
- Check account security settings
- Enable 2FA or MFA
- Review app permissions
- Help update passwords from a safe device
- Explain scam recovery steps
Mobile VPN for phones and laptops
VPNs can improve privacy on public WiFi, but they do not stop all scams, viruses, or account theft. We can help set up reputable VPN services and explain when to use them, but security still requires updates, strong passwords, MFA, and safe behaviour.
What the technician does
- Explain honestly what VPNs do and do not protect
- Install official VPN client apps where you hold the subscription
- Test connectivity without breaking banking or streaming apps you rely on
- Explain when a VPN is unnecessary on your home network
Phone accessibility and senior-friendly setup
We configure phones so they feel manageable rather than intimidating. Family members are welcome to join the visit.
- Larger text
- Simplified home screen
- Emergency contacts
- Medical ID
- Favourite contacts
- Voice assistant setup
- Scam call and SMS filtering where available
- Find My iPhone or Find My Device
- Backup and photo safety
What the technician does
- Configure accessibility settings with the user, not over their preferences
- Practice calling, messaging, and camera tasks before leaving
- Leave a short written cheat sheet for common tasks
Not sure what service you need?
Tell us what's happening and we'll recommend the next step.
Transparent pricing
Know the cost before work begins
Pricing depends on the task and the work required. We let you know the cost in advance when you book online, or you can request a quote.
Brands and devices supported
Apple iPhoneApple iPadSamsung GalaxySamsung TabGoogle PixelOppoMotorolaNokiaXiaomiHuaweiOnePlusRealmeSonyCommon Android devices
Need a price before you book?
Tell us the device and the problem. We'll confirm the practical next step and visit options.
Security note: We do not ask for your banking password, card PIN, or one-time security codes. Our technician will explain options before extra work proceeds.
Why Geeks at Door
Calm, practical help for the tech that runs your day
1
We come to you
Your technician visits your home, so you do not need to pack up cables, screens or accessories.
2
Plain English diagnosis
We explain what is happening, what your options are, and what is worth doing before work begins.
3
No fix, no fee
Eligible jobs are covered by a straightforward promise: if we cannot fix it, you do not pay for the service.
4
Practical repairs
We focus on sensible fixes that match the age, value and condition of your device.
5
Help beyond the repair
We test the result with you, answer questions, and show you what to watch for next.
Service areas
Local computer help across major service areas
We support households across our core Australian service areas, with friendly technicians and clear booking options.
Service by city
New device setup by city
Choose your nearest city page for more local information about appointments, common home issues, and related service areas.
Local service areas
On-site help across Adelaide, Sydney, Melbourne, Roma and Wollongong
We provide this service across our major metro areas. Start with your city overview, or jump straight to a popular suburb page.
Adelaide
Melbourne
Roma
Sydney
Wollongong
Popular suburb pages
Related services
More ways we can help
If your issue touches more than one area — Wi-Fi, email, security, or setup — these service pages are a useful next step.
Mac help at home
Mac help at home for MacBook and iMac setup, slow performance, iCloud, backups, printers and troubleshooting. Book online or call 1300 238 909.
View serviceData, backup and transfer help
Help recovering accessible files, transferring data to a new device and setting up a practical backup. Book online or call 1300 238 909.
View serviceEmail and account help
Email login help for Gmail, Outlook, BigPond and iCloud, plus new device setup and mail that will not send. Book online or call 1300 238 909.
View serviceVirus and security help
Virus and malware removal for pop-ups, browser redirects and suspicious software on a home computer. Book online or call 1300 238 909.
View serviceWi-Fi and internet help
Home Wi-Fi help for NBN modem setup, dropouts, weak coverage, extenders and devices that will not connect. Book online or call 1300 238 909.
View serviceInternet Banking Security Certificate
Bank-requested computer inspections after a scam or account lockout, with a written security certificate. Book online or call 1300 238 909.
View serviceRelated tech guides
Helpful reading before you book
These guides explain common causes, warning signs, and next steps for issues connected to this service.
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What to Do After a Remote Access Scam in Australia
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Read guideFAQ
New Device Setup Help FAQs
Yes. We configure accounts, WiFi, email, security, accessibility, and essential apps, then test everything with you before we leave. We explain options before extra work proceeds.
Yes, using official Apple or Google tools where possible. We verify samples on the new device before wiping an old phone. Some message types have platform limits we explain upfront.
We help with sign-in, backup, and sync using official processes. We cannot bypass provider security or recover accounts without your verification details on file with Apple or Google.
Often yes, by removing malicious apps, cleaning browser notifications, and fixing rogue configuration profiles. If an account is compromised we secure it and advise on bank follow-up where needed.
We guide installation and settings while you enter credentials yourself. We do not ask for your banking password, card PIN, or one-time security codes.
Yes. We simplify layouts, enlarge text, set favourite contacts, and practice common tasks slowly and clearly. Family members are welcome during the visit.
Pricing starts from $160 and depends on the task and work required. We let you know the cost in advance when you book online, or you can request a quote. We also explain any extra work before it goes ahead.
Yes. We can help move supported contacts, photos, messages, and apps using Apple, Google, or manufacturer transfer tools. Some app data and authenticator accounts need separate secure migration.
Common causes include a changed password, full mailbox, sync setting, security prompt, or provider outage. We check the account safely and do not ask you to disclose passwords or one-time codes unnecessarily.
Yes. We can adjust text size, accessibility, notifications, home-screen layout, emergency contacts, and backup settings, then show you the everyday steps in plain English.
Ready to get it sorted?
Book friendly computer help at home
Tell us what is happening and we will match your booking to the right kind of support. Clear pricing, plain English, no fix, no fee on eligible jobs.