1. Stop the session immediately
Turn off Wi-Fi or unplug the network cable, shut down the computer, and end any phone call with the scammer. Do not install more software because someone on the phone told you to.
2. Contact your bank from a clean device
Use your bank's official app or the number on the back of your card — not a link from an email or SMS. Tell them remote access software was installed and ask them to review recent transactions and restrict online access if needed.
3. Secure your accounts
- Change passwords for email, banking, MyGov, and any account accessed on the device
- Turn on multi-factor authentication wherever available
- Check for mailbox forwarding rules scammers sometimes create
- Review payee lists, saved cards, and recent transfers
4. Clean the computer properly
Remote access scams often leave behind hidden software, browser hijacks, or password stealers. If you are in Adelaide, Geeks at Door can help with virus and malware cleanup on-site. If your bank has asked for documentation, we can also provide an Internet Banking Security Certificate where appropriate.
5. Report the incident
Report the scam to Scamwatch and, if money was lost, to your bank and local police. Keep screenshots, call times, and any software names the scammer asked you to install.
Related guides
Need help after a scam or malware warning?
In Adelaide, Geeks at Door can inspect your computer, remove suspicious software where supported, and document checks when your bank has asked for a device inspection.