Home technology help
From $160
Your final price is based on the task and confirmed before the work goes ahead.
Data, backup and transfer help
Data Backup and Transfer Help
Missing photos, a drive that will not open, or a new computer that needs everything moved across? We start by checking what is still safely accessible.
If files can be copied normally, we help you move and back them up. Physically damaged drives may need a specialist — we will say so before extra work starts.
If we can't fix it, you don't pay for the labour. Parts already ordered are excluded.
No fix, no fee
If we cannot complete an eligible repair, you do not pay for the visit.
We come to you
No unplugging everything or carrying your computer to a shop.
Clear, practical help
Your technician explains the issue and options before work goes ahead.
What data problem are you facing?
Stop using the affected device if you suspect data loss. Pick the closest symptom — our technician will assess what is available, explain options, and confirm next steps before extra work proceeds.
- I deleted important files by mistake
- My computer will not start but I need my files
- External drive or USB not showing up
- Photos missing from phone or computer
- I need to move everything to a new device
- I am not sure my backup is working
- Cloud storage is full or confusing
- Hard drive is making clicking noises
- How can I recover files from a laptop that will not turn on?
- Can someone set up an automatic backup for my photos and documents?
Not sure which symptom fits? Book the closest service — our technician will diagnose the issue, explain the cause, and confirm options before extra work proceeds.
Data recovery help
Logical recovery and data transfer may be possible onsite. Physically damaged drives may require specialist lab recovery. We assess honestly and explain limits before work proceeds.
- Deleted files
- Accidentally formatted drives
- External hard drive not showing
- USB drive not opening
- SD card photos missing
- Laptop will not boot but drive may still work
- Windows profile problems
- Mac external drive issues
- Cloud files missing or not syncing
- Phone photo backup confusion
What the technician does
- Assess whether the issue is logical, physical, or cloud-related
- Copy readable data to a safe destination where possible
- For severe physical drive failure, advise whether specialist clean-room recovery is required and help prepare the device for referral
- Explain success likelihood, cost, and time before extra work proceeds
Stop using the affected device immediately if important files are missing. Continued use can overwrite recoverable data.
Devices and storage types supported
Logical recovery and data transfer may be possible onsite; physically damaged drives may require specialist lab recovery. We can assess or assist with data from:
- Desktop hard drives
- Laptop hard drives
- SSDs
- External USB drives
- USB flash drives
- SD and microSD cards
- iPhones and iPads
- Android phones and tablets
- MacBooks and iMacs
- OneDrive, iCloud, Google Drive, and Dropbox
- NAS devices for basic access and backup configuration
- Camera cards and drone SD cards
What the technician does
- Identify storage type and connection method
- Test read access safely without making damage worse
- Refer to specialist recovery when physical damage is suspected
- Explain what we can and cannot do before work proceeds
For RAID arrays, servers, physically damaged drives, clicking hard drives, liquid-damaged devices, or encrypted critical data, we escalate to a specialist lab or specialist provider rather than overpromising onsite recovery.
Data transfer
Moving to a new device should not mean losing photos, email, or years of documents. We transfer what matters and help set up the new device so it feels familiar.
- Old computer to new computer
- Old laptop to new laptop
- Windows to Mac
- Mac to Windows
- iPhone to iPhone
- Android to Android
- Android to iPhone
- iPhone to Android
- External drive to cloud
- Photos, documents, desktop files, downloads, and bookmarks
- Email archives where possible
- Printer, email, and account setup after transfer
What the technician does
- Confirm what must move and what can stay in the cloud
- Use safe copy methods that do not destroy the source until verified
- Test that key files open on the new device
- Set up backup on the new device before we leave
Cloud backup and sync
Cloud is not the same as backup. Sync can delete files everywhere if a file is deleted or corrupted. A safer plan may include cloud sync plus backup.
- iCloud Photos and iCloud Drive
- OneDrive
- Google Drive and Google Photos
- Dropbox
- External hard drive backup
- Time Machine for Mac
- Windows backup options
- Phone photo backup
- Family sharing and storage plans
What the technician does
- Explain difference between sync and true backup in plain English
- Configure automatic backup that runs without daily effort
- Test that backup is running and show you how to check it
- Recommend storage plans that match your photo and document volume
We explain the difference between sync and true backup in plain English, then set up automatic backup that runs without daily effort.
Security and privacy benefits
Good backup and sensible security reduce stress after hardware failure, scams, or everyday mistakes. We help you protect documents without scare tactics.
- Keep data more secure
- Reduce identity theft risk
- Reduce risk from online banking scams and device compromise
- Keep important documents away from unauthorised access
- Recover from device failure or security incident
- Protect children's internet activity with controls and safer settings
- Safeguard PCs from viruses, spyware, and other threats
- Keep home internet and network running reliably
What the technician does
- Review backup and account security basics
- Help enable two-factor authentication where appropriate
- Explain recovery steps after scams without accessing your banking login
We do not ask for your banking password, card PIN, or one-time security codes.
How our process works
We follow a clear order so you understand what is happening at each stage and approve costs before extra work goes ahead.
- Step 1: Explain what happened
- Step 2: Stop further damage
- Step 3: Assess device and storage condition
- Step 4: Confirm what can be copied, backed up, or recovered
- Step 5: Explain risks, cost, and time before work proceeds
- Step 6: Transfer recovered data to a safe destination
- Step 7: Set up backup to reduce future risk
What the technician does
- Keep you informed in plain English at each step
- Never proceed with paid extra work without your approval
- Document what was recovered and what was not possible
What we cannot promise
Honest scope matters in data work. We would rather tell you early than charge for false hope.
- We cannot guarantee recovery from physically damaged drives
- We cannot bypass encryption without valid credentials or recovery keys
- We cannot recover data overwritten by continued device use
- We cannot access cloud accounts without the account owner's permission and verification
What the technician does
- Explain limitations clearly before you approve work
- Refer to specialist labs when physical recovery is required
- Help you prepare the device safely for referral
Not sure what service you need?
Tell us what's happening and we'll recommend the next step.
Transparent pricing
Know the cost before work begins
Pricing depends on the task and the work required. We let you know the cost in advance when you book online, or you can request a quote.
Devices and storage we help with
Desktop PCsLaptopsMacBooks & iMacsiPhones & iPadsAndroid phonesExternal hard drivesUSB flash drivesSD & microSD cardsOneDriveiCloudGoogle DriveDropboxNAS (basic setup)
Need a price before you book?
Tell us the device and the problem. We'll confirm the practical next step and visit options.
Why Geeks at Door
Calm, practical help for the tech that runs your day
1
We come to you
Your technician visits your home, so you do not need to pack up cables, screens or accessories.
2
Plain English diagnosis
We explain what is happening, what your options are, and what is worth doing before work begins.
3
No fix, no fee
Eligible jobs are covered by a straightforward promise: if we cannot fix it, you do not pay for the service.
4
Practical repairs
We focus on sensible fixes that match the age, value and condition of your device.
5
Help beyond the repair
We test the result with you, answer questions, and show you what to watch for next.
Service areas
Local computer help across major service areas
We support households across our core Australian service areas, with friendly technicians and clear booking options.
Service by city
Data, backup and transfer help by city
Choose your nearest city page for more local information about appointments, common home issues, and related service areas.
Local service areas
On-site help across Adelaide, Sydney, Melbourne, Roma and Wollongong
We provide this service across our major metro areas. Start with your city overview, or jump straight to a popular suburb page.
Adelaide
Melbourne
Roma
Sydney
Wollongong
Popular suburb pages
Related services
More ways we can help
If your issue touches more than one area — Wi-Fi, email, security, or setup — these service pages are a useful next step.
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New phone setup at home for iPhone and Android, data transfer, email, apps and everyday settings. Book online or call 1300 238 909.
View serviceVirus and security help
Virus and malware removal for pop-ups, browser redirects and suspicious software on a home computer. Book online or call 1300 238 909.
View serviceEmail and account help
Email login help for Gmail, Outlook, BigPond and iCloud, plus new device setup and mail that will not send. Book online or call 1300 238 909.
View serviceInternet Banking Security Certificate
Bank-requested computer inspections after a scam or account lockout, with a written security certificate. Book online or call 1300 238 909.
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Helpful reading before you book
These guides explain common causes, warning signs, and next steps for issues connected to this service.
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Read guideFAQ
Data Backup and Transfer Help FAQs
Sometimes, if the device has not been used much since deletion. We assess onsite and explain the likelihood before work proceeds. We do not guarantee recovery.
Yes. We copy photos, documents, bookmarks, and email settings where possible and help set up backup on the new laptop.
Yes. We help transfer photos to a new phone, computer, or cloud storage using the safest method for your devices.
Yes. We configure iCloud, OneDrive, Google Photos, or external drive backup and show you how to check that it is running.
Cloud storage is generally safe when you use strong passwords and two-factor authentication. We help you choose sensible settings — cloud sync alone is not a full backup strategy.
Stop using it immediately. Clicking often indicates physical damage. We assess onsite and advise whether specialist lab recovery is needed. Continued use can destroy what remains recoverable.
Pricing starts from $160 and depends on the task and work required. We let you know the cost in advance when you book online, or you can request a quote. We also explain any extra work before it goes ahead.
Sometimes. Stop saving new data to the affected drive because new files can overwrite deleted information. Recovery depends on the device, deletion method, encryption, physical condition, and whether a backup exists.
We can transfer accessible photos, documents, desktop files, bookmarks, and compatible settings. Licensed applications often need to be reinstalled and activated rather than copied, and encrypted data requires valid credentials.
A practical setup usually combines an automatic local or cloud backup with a separate copy of irreplaceable files. The right choice depends on data size, internet speed, privacy needs, and how quickly you need to restore after a failure.
Ready to get it sorted?
Book friendly computer help at home
Tell us what is happening and we will match your booking to the right kind of support. Clear pricing, plain English, no fix, no fee on eligible jobs.