Can you recover files from a broken laptop?

Often yes, if the storage drive is still accessible. We give an honest assessment before work begins. We do not guarantee recovery from physically damaged or encrypted drives without valid credentials.

Can you move everything to my new laptop?

Yes. We transfer photos, documents, bookmarks, email settings where possible, and desktop files. We also help set up backup on the new device so you are protected going forward.

Can you help me choose a new laptop?

Yes. Tell us your budget and how you use the laptop — home, study, work, or gaming — and we explain sensible specs in plain English. We can also help set up the laptop after you buy it.

Can you fix charging problems?

Yes. We test the charger, cable, port, and battery to find the cause. We explain repair or replacement options and cost before ordering parts or doing extra work.

Can you set up Microsoft Office and email?

Yes. We install and configure Office or Microsoft 365 with your subscription, set up email on the laptop and phone, and test that everything works before we leave.

Will you tell me the cost before doing extra work?

Pricing starts from $160 and depends on the task and work required. We let you know the cost in advance when you book online, or you can request a quote. We also explain any extra work before it goes ahead.

Why is my laptop so slow?

A full or failing drive, low memory, excessive startup apps, malware, or overheating are common causes. Check free storage and restart first; if it remains slow, diagnostics can show whether cleanup, an SSD or RAM upgrade, or replacement makes sense.

Why won't my laptop turn on?

The cause may be the charger, battery, charging port, display, memory, storage, or startup software. Disconnect accessories and try the correct charger; if there are no lights or it repeatedly restarts, stop forcing it and arrange diagnosis.

Why does my laptop keep overheating?

Blocked vents, dust, a failing fan, dried thermal material, or heavy background software can trap heat. Use it on a hard surface and shut it down if it becomes unusually hot or switches off, because continued overheating can damage components.

Is it worth repairing an old laptop?

It depends on the fault, age, battery and hinge condition, operating-system support, and cost of parts. A screen, battery, SSD, or memory repair can be worthwhile on an otherwise sound laptop; multiple major faults may make replacement better value.

Can you repair Windows laptops and MacBooks at home?

We diagnose and resolve many Windows laptop and MacBook problems at home, including setup, slowness, charging, WiFi, software, and data transfer. Repairs needing specialist board work or workshop equipment are explained after diagnosis.

Laptop repair at home

Laptop repair at your door

Cracked screen, won't charge, running slow, or a new laptop to set up? A real technician calls you back with plain-English advice and a clear price.

No fix, no fee on eligible repairs
7 days a week
We come to your home

If we can't fix it, you don't pay for the labour. Parts already ordered are excluded.

Book laptop help Call 1300 238 909

No fix, no fee

If we cannot complete an eligible repair, you do not pay for the visit.

We come to you

No unplugging everything or carrying your computer to a shop.

Clear, practical help

Your technician explains the issue and options before work goes ahead.

How it works

Three steps, no tech jargon required

You tell us the symptom, we work out the cause, and we fix it where you are.

Tell us what is happening
Pick the closest symptom below or fill in the quick form above. It takes about twenty seconds and you do not need to diagnose anything yourself.
We call you back
A real technician talks you through the likely cause and what it will cost, in plain English, before anything is booked.
We fix it at your door
Scheduled or same-day, no fix no fee on eligible repairs, and we test everything with you before we leave.

What is going wrong with your laptop?

Tap the closest match and it will pre-fill the free diagnosis form above. You do not need to know whether it is hardware or software.

Not sure which symptom fits? Book the closest service — our technician will diagnose the issue, explain the cause, and confirm options before extra work proceeds.

Ready when you are

Tell us the symptom and we will take it from there

You do not need to work out whether it is the screen, the battery or the software. Give us twenty seconds and a technician calls you back with the likely cause and a clear price.

Free diagnosis call before anything is booked
No fix, no fee on eligible repairs
Parts and extra work always quoted first
We come to your home, 7 days a week

Call 1300 238 909

Transparent pricing

Straightforward pricing. No surprises.

Every visit starts with a standard booking charge. Anything extra, like screen or battery parts, is quoted and approved by you before it happens.

Standard service

$160booking charge

Scheduled visit at your preferred time.

Book standard

Same day

Priority service

$210booking charge

Same-day visit for when it cannot wait.

Book priority

Screen and battery replacements depend on parts availability for your model. We confirm cost and lead time before ordering anything.

Honest comparison

Work laptop, or gaming laptop?

Choosing the wrong type leads to poor battery life, extra weight, or disappointing performance. Here is the honest trade-off if you are buying or upgrading.

Work laptop

Built for all-day use

Better battery life
Lighter design
Reliable keyboard and webcam
Good security features and dock compatibility

Gaming laptop

Built for performance

Dedicated graphics and a high refresh screen
Strong cooling for sustained load
Higher power usage and a heavier body
Often louder fans under load

Not ready to book yet?

Get the laptop battery and health check

These are the exact checks our technicians run on every laptop visit. Ask for them and we will spot a failing battery or drive before it strands you without warning.

Battery health and charge cycle review
Storage drive health and free space check
Startup programs and update backlog
Backup and recovery status

Customer reviews

Real laptops. Real fixes.

A few of the laptop jobs our technicians have handled in customers' homes.

My laptop stopped charging the week before a deadline. The technician tested the charger and port, found the fault and explained the cost before doing anything.

Verified customer · Surry Hills

Years of photos moved across to the new laptop, email set up and the printer working again. Nothing was left for me to figure out.

Verified customer · Camberwell

Told me honestly that an SSD upgrade would fix the slowness rather than selling me a new machine. It feels like a different laptop now.

Verified customer · Toorak

Cracked screen replaced at home. They confirmed the part and the price first, then tested everything with me before leaving.

Verified customer · Walkerville

All laptop brands covered

Apple MacBookHPDellLenovoAsusAcerToshibaSamsungSonyMicrosoft SurfaceMSIRazerLGGigabyte

Need a price before you book?

Tell us the device and the problem. We'll confirm the practical next step and visit options.

Why Geeks at Door

Calm, practical help for the tech that runs your day

We come to you

Your technician visits your home, so you do not need to pack up cables, screens or accessories.

Plain English diagnosis

We explain what is happening, what your options are, and what is worth doing before work begins.

No fix, no fee

Eligible jobs are covered by a straightforward promise: if we cannot fix it, you do not pay for the service.

Practical repairs

We focus on sensible fixes that match the age, value and condition of your device.

Help beyond the repair

We test the result with you, answer questions, and show you what to watch for next.

Service areas

Local computer help across major service areas

We support households across our core Australian service areas, with friendly technicians and clear booking options.

Adelaide

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Sydney

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Melbourne

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Roma

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Wollongong

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Service by city

Laptop repair by city

Choose your nearest city page for more local information about appointments, common home issues, and related service areas.

Local service areas