Seniors are often targeted because scammers assume they may be less familiar with remote access tools, fake bank alerts, and pressure tactics. The good news is that a few straightforward rules dramatically reduce risk.
Never allow remote access from a cold call
If someone calls claiming to be from Telstra, NBN, Microsoft, your bank, or the ATO and asks you to install software or share your screen, hang up. Real providers do not operate this way.
Use official apps and saved bookmarks
Open your banking app directly or use a bookmark you created yourself. Avoid clicking login links in emails or text messages, even if they look urgent.
Set up a trusted support contact
Choose one family member or friend to call when something feels wrong. Scammers rely on isolation and urgency. A second opinion breaks that pattern.
Keep devices updated and checked
- Install operating system and browser updates when prompted
- Use one reputable antivirus product — not multiple conflicting ones
- Remove old remote access programs you no longer need
- Book a technician if pop-ups, slowness, or login problems keep returning
If a device has already been used during a suspicious call, read our guide on what to do after a remote access scam before logging back into online banking.
Related guides
Need help after a scam or malware warning?
In Adelaide, Geeks at Door can inspect your computer, remove suspicious software where supported, and document checks when your bank has asked for a device inspection.