Home technology help
From $160
Your final price is based on the task and confirmed before the work goes ahead.
Email and account help
Email and Account Help
Locked out of Gmail, Outlook, BigPond or iCloud? We help with official recovery steps, new-device setup, and mail that will not send or receive.
Bring the phone that receives your codes if you have it. We explain honest limits up front — some accounts cannot be recovered without the provider.
If we can't fix it, you don't pay for the labour. Parts already ordered are excluded.
No fix, no fee
If we cannot complete an eligible repair, you do not pay for the visit.
We come to you
No unplugging everything or carrying your computer to a shop.
Clear, practical help
Your technician explains the issue and options before work goes ahead.
Which email or login problem sounds familiar?
Email touches banking codes, bills, work, and family photos. Our technician will use official provider recovery processes only, explain honest limits up front, and confirm next steps before extra work proceeds. Bring your phone if codes arrive by SMS.
- Cannot sign in to Gmail or Outlook
- Verification code not arriving by SMS or email
- Email works on phone but not computer
- New phone needs email and contacts added
- Bigpond or Telstra Mail setup problems
- Account locked or suspicious login warning
- Outlook not sending or receiving
- Think my email was hacked or sending spam
- Why does my email keep asking for my password?
- How do I recover an email account when I forgot the password?
Not sure which symptom fits? Book the closest service — our technician will diagnose the issue, explain the cause, and confirm options before extra work proceeds.
Email providers we help with
We support consumer and personal mail on common Australian platforms, always through official setup and recovery tools.
- Gmail
- Outlook.com, Hotmail, and Live
- Microsoft 365
- Bigpond and Telstra Mail
- Yahoo Mail
- iCloud Mail
- ISP email accounts
- Personal email accounts
- Email apps on Windows, Mac, iPhone, and Android
Common email issues
Most visits combine one or two of these symptoms. We test on the device you actually use before changing passwords or profiles.
Common signs
- Cannot sign in
- Forgotten password
- Verification code not arriving
- Email works on phone but not computer
- Email works on old device but not new device
- Emails not sending
- Emails not receiving
- Inbox missing
- Account locked
- Suspicious login warning
- Email hacked or sending spam
- Attachments not opening
- Storage full
- Outlook profile corrupted
- Bigpond or Telstra Mail setup issues
What the technician does
- Check account status in official webmail before local app fixes
- Repair Outlook profiles or re-add accounts cleanly
- Review forwarding rules, filters, and blocked senders
New device email setup
We add accounts to phones and computers, sync where supported, and remove broken duplicate profiles that cause confusion.
- Add email to iPhone or Android
- Add email to Outlook, Apple Mail, Gmail app, or web browser
- Transfer contacts where possible
- Set up signatures
- Sync calendar and contacts
- Configure Microsoft 365 apps
- Set up app passwords where required
- Remove old broken profiles
What the technician does
- Configure one reliable setup rather than three conflicting apps
- Test send and receive before leaving
Account recovery help
We cannot bypass provider security. We can help you use official recovery processes.
- Gmail recovery
- Microsoft account recovery
- Apple ID recovery
- Yahoo recovery
- Telstra or Bigpond support process
- Password reset process
- Recovery email or phone verification
- MFA recovery steps
What the technician does
- Guide you through provider websites while you enter details
- Explain waiting periods Apple or Microsoft may enforce
We only help through official account recovery and setup processes. We do not bypass security, hack accounts, or access accounts without the owner's permission.
iCloud account recovery
Apple ID underpins mail, photos, and device backups. We help with sign-in and recovery while explaining Apple's waiting periods honestly.
- Apple ID sign-in
- Password reset process
- Trusted phone number issues
- iCloud Photos sync
- Find My device basics
- New iPhone setup
- Account recovery waiting period explanation
What the technician does
- Confirm which Apple ID owns the data before erasing devices
- Set reliable backup before major account changes
Account security
After suspicious activity we help secure accounts from a clean device. We do not ask for your banking password, card PIN, or one-time security codes.
- Change password from a clean device
- Enable MFA or 2FA
- Review recovery email and phone
- Check signed-in devices
- Remove unknown sessions
- Check forwarding rules
- Review filters and blocked senders
- Check suspicious mailbox rules
- Educate about phishing
What the technician does
- Check webmail security pages for unknown forwards
- Help you notify banks if codes may have been exposed
Personal email
We configure Microsoft 365 mailboxes, domain email, and shared inboxes on computers and phones. Larger DNS projects may be referred to your domain host or your email provider.
- Microsoft 365 mailbox setup
- Domain email setup
- Outlook configuration
- Shared mailbox access
- Email on phone
- DNS record guidance if available
- SPF, DKIM, and DMARC referral or setup where within scope
What the technician does
- Verify webmail works before blaming local Outlook profiles
- Coordinate with your IT contact when tenant admin access is required
Not sure what service you need?
Tell us what's happening and we'll recommend the next step.
Transparent pricing
Know the cost before work begins
Pricing depends on the task and the work required. We let you know the cost in advance when you book online, or you can request a quote.
Email platforms we commonly configure
GmailOutlook.comMicrosoft 365Bigpond / Telstra MailYahoo MailiCloud MailISP emailPersonal email accountsWindows MailApple MailiPhone & Android
Need a price before you book?
Tell us the device and the problem. We'll confirm the practical next step and visit options.
Security note: We do not ask for your banking password, card PIN, or one-time security codes. Our technician will explain options before extra work proceeds.
Why Geeks at Door
Calm, practical help for the tech that runs your day
1
We come to you
Your technician visits your home, so you do not need to pack up cables, screens or accessories.
2
Plain English diagnosis
We explain what is happening, what your options are, and what is worth doing before work begins.
3
No fix, no fee
Eligible jobs are covered by a straightforward promise: if we cannot fix it, you do not pay for the service.
4
Practical repairs
We focus on sensible fixes that match the age, value and condition of your device.
5
Help beyond the repair
We test the result with you, answer questions, and show you what to watch for next.
Service areas
Local computer help across major service areas
We support households across our core Australian service areas, with friendly technicians and clear booking options.
Service by city
Email and account help by city
Choose your nearest city page for more local information about appointments, common home issues, and related service areas.
Local service areas
On-site help across Adelaide, Sydney, Melbourne, Roma and Wollongong
We provide this service across our major metro areas. Start with your city overview, or jump straight to a popular suburb page.
Adelaide
Melbourne
Roma
Sydney
Wollongong
Popular suburb pages
Related services
More ways we can help
If your issue touches more than one area — Wi-Fi, email, security, or setup — these service pages are a useful next step.
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View serviceVirus and security help
Virus and malware removal for pop-ups, browser redirects and suspicious software on a home computer. Book online or call 1300 238 909.
View serviceInternet Banking Security Certificate
Bank-requested computer inspections after a scam or account lockout, with a written security certificate. Book online or call 1300 238 909.
View servicePrinter and scanner help
Printer and scanner help at home for offline printers, Wi-Fi setup, drivers and scanning. Book a technician or call 1300 238 909.
View serviceData, backup and transfer help
Help recovering accessible files, transferring data to a new device and setting up a practical backup. Book online or call 1300 238 909.
View serviceRelated tech guides
Helpful reading before you book
These guides explain common causes, warning signs, and next steps for issues connected to this service.
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Read guideFAQ
Email and Account Help FAQs
We guide you through Google's official recovery page. Success depends on recovery phone, email, and past sign-in history Google can verify. We cannot bypass their security.
Yes. We configure Telstra or Bigpond mail on phones and computers, fix server settings, and guide password resets through Telstra's official process.
Yes. We add accounts, sync mail and contacts where supported, and test sending before we leave.
Often yes, by repairing profiles, updating Office, fixing corrupted PST or OST behaviour, or re-adding accounts cleanly.
Yes, using Apple's official reset and trusted-device flows. Apple may enforce waiting periods we cannot skip.
You enter passwords yourself on your device. We do not store them. We do not ask for your banking password, card PIN, or one-time security codes. If you use a password manager, we can help you use it safely while you remain in control.
Pricing starts from $160 and depends on the task and work required. We let you know the cost in advance when you book online, or you can request a quote. We also explain any extra work before it goes ahead.
A changed password, full mailbox, sync error, outdated app, security block, or provider outage can stop email. Check webmail and the provider's status first; if only one device is affected, its account settings likely need attention.
We can guide you through the provider's official recovery process and help secure the account. Recovery still depends on the provider and access to your verified phone, recovery email, or other proof of ownership.
From a trusted device, change the password, sign out unknown sessions, review forwarding rules and recovery details, and enable multi-factor authentication. Warn contacts if suspicious messages were sent from your account.
Ready to get it sorted?
Book friendly computer help at home
Tell us what is happening and we will match your booking to the right kind of support. Clear pricing, plain English, no fix, no fee on eligible jobs.