Getting a new phone is exciting — but for hearing aid users, it also means re-pairing your hearing aids and setting up your manufacturer app again. The process is slightly different depending on whether you have an iPhone or Android, and which brand of hearing aid you use.
This guide covers how to connect Phonak, ReSound, Oticon, Signia, Widex, and Specsavers hearing aids to your new phone — including what to do when the aids will not pair or the app does not recognise them.
Need help connecting your hearing aids?
Geeks at Door can come to your home, pair your hearing aids with your new phone, set up the app, and make sure everything is working before we leave.
Modern hearing aids connect to phones using one of two main Bluetooth methods:
Apple-certified hearing aids connect directly to iPhone using a special Bluetooth protocol. iPhone has a built-in Hearing Devices section under Settings > Accessibility. Most Phonak, ReSound, Oticon, Signia, and Widex aids support this.
Newer Android phones (Android 10+) support direct hearing aid streaming through the ASHA protocol. Older Android phones may require an intermediary streaming device or the manufacturer app. Compatibility varies by phone brand and model.
Older hearing aids use standard Bluetooth, which works with most phones but may need pairing through the standard Bluetooth settings rather than a dedicated hearing device menu.
iPhone has a dedicated setting for MFi hearing aids. You do not need to use the regular Bluetooth pairing screen.
Once paired, you can control volume, programs, and balance directly from the Hearing Devices screen or from Control Centre (add it in Settings > Control Centre > Hearing).
Not appearing? Try turning Bluetooth off and back on. If the aids were previously paired to your old phone, they may still be trying to connect to it. Power off your old phone temporarily if it is nearby.
Android hearing aid connection depends on your phone model and Android version. Newer Samsung, Pixel, and other Android 10+ phones support direct hearing aid streaming.
On some Android phones you can also pair through Settings > Connected Devices > Pair new device, then select your hearing aid name. However, using the manufacturer app first usually gives a more stable connection.
If you need help setting up a new Android phone including contacts and apps, see our mobile phone setup help.
Phonak is one of the most common hearing aid brands in Australia. The current Phonak Lumity and Paradise ranges support iPhone streaming directly and Android streaming via the Phonak MyPhonak app.
Phonak Lumity supports ASHA on compatible Android phones, which allows direct streaming without an intermediary device.
ReSound hearing aids (including ReSound OMNIA, ReSound ONE, and Nexia) support direct iPhone streaming and Android streaming via the ReSound Smart 3D app.
Oticon hearing aids (including Oticon Real, More, and Intent) support direct iPhone streaming. Android streaming is supported on newer models through the ASHA protocol.
Older Oticon models may require the Oticon ConnectClip accessory for streaming to Android phones. Check Oticon's compatibility tool for your specific model.
Signia hearing aids use the Signia app. For iPhone, pair via Settings > Accessibility > Hearing Devices. For Android, use the Signia app and follow in-app pairing. Recent Signia models support ASHA for direct Android streaming.
Widex uses the Widex Moment app. Pair via Settings > Accessibility > Hearing Devices on iPhone, or through the Widex Moment app on Android. Widex Moment and Widex Moment Sheer support direct Android streaming.
Specsavers hearing aids are typically Phonak, ReSound, or other branded aids under the Specsavers label. Follow the pairing steps for the underlying brand, or download the Specsavers-recommended app for your model. Check the documentation included with your aids.
If your hearing aids will not pair with your new phone, try these steps in order:
Still not connecting? If none of these steps work, your audiologist may need to update the firmware on your hearing aids, or the aids may need to be reset. Geeks at Door can also come to your home and work through the pairing process with you.
When you replace your phone, plan to set aside 15–30 minutes to re-pair your hearing aids and get your apps working. Here is a checklist:
You may also need to log back into the manufacturer app if you had an account — check if your settings were saved to the cloud.
Our technicians can come to your home and help connect your hearing aids to your new iPhone or Android phone. We work through the process step by step and make sure everything is working before we leave.
We can help you:
We also offer complete mobile phone setup and transfer help if you want assistance with the full new phone setup beyond just the hearing aids.
Need remote help? Our online remote assistance lets us guide you through the pairing process from wherever you are.
Need help connecting your hearing aids?
Geeks at Door technicians come to your home and help pair your hearing aids with your new iPhone or Android phone, set up apps, and test everything is working — at your pace.
Pricing starts from
$160
Final pricing depends on the task and is confirmed in advance.
Hearing aids usually need to be unpaired from the old phone before they pair with a new one. Go to your new phone's Bluetooth settings and look for the hearing aids. If they do not appear, open the manufacturer's app (e.g. Phonak MyPhonak, ReSound Smart 3D, Oticon ON) and follow the pairing process from within the app. Some hearing aids need to be put back in their charging case and taken out again to enter pairing mode.
On iPhone, go to Settings > Accessibility > Hearing Devices. Your Phonak hearing aids should appear here when in pairing mode. Tap the name and accept the pairing request. You can also use the Phonak MyPhonak app for volume and program control. Make sure Bluetooth is turned on before you start.
Phonak aids that support Bluetooth Classic or Android streaming can be paired through the Phonak MyPhonak app. Open the app, go to My Hearing Aids and follow the setup steps. Some Phonak models use an intermediary device (like the Phonak TV Connector or Roger device) for Android streaming. Check your specific model's compatibility on the Phonak website.
On iPhone, go to Settings > Accessibility > Hearing Devices and tap your ReSound aids when they appear. On Android, download the ReSound Smart 3D app, open it and follow the pairing guide inside the app. ReSound aids use Bluetooth Low Energy and may need to be taken out of the case to enter pairing mode.
On iPhone, go to Settings > Accessibility > Hearing Devices. On Android, use the Oticon ON app and follow the in-app pairing steps. Oticon aids using OpenSound Navigator support direct iPhone streaming. Android support varies by model — check Oticon's compatibility page for your device.
Common causes include a phone software update that reset Bluetooth, the hearing aids being paired to another device, a low battery in the aids, or the Bluetooth pairing being accidentally removed. Try: turn Bluetooth off and on, take the aids out of the case and back in, then re-pair through Settings > Accessibility > Hearing Devices (iPhone) or through the manufacturer app (Android).
You do not always need an app, but manufacturer apps (Phonak MyPhonak, ReSound Smart 3D, Oticon ON, Signia app, Widex Moment) give you volume control, program switching, and battery status from your phone. iPhone users can also use the built-in Hearing Devices section in Settings > Accessibility for basic control.
Yes. Our technicians come to your home and help pair your hearing aids with your new iPhone or Android phone, set up the manufacturer app, transfer contacts and settings from your old phone, and make sure everything is working before we leave.