Privacy Policy

1. About This Policy

This privacy policy outlines the personal information handling practices of GeeksAtDoor (ABN 81 480 225 391) ("GeeksAtDoor", "we" or "us"). We will update this privacy policy when our information handling practices change.

2. Collection and Storage of Your Personal Information

2.1 Why do we collect your personal information?

If you are a customer, to provide you with IT support and repair services at your home or office. If you are an applicant seeking to work as a contractor, to assess your suitability. If you are a contractor, for all purposes relevant to your engagement with us.

2.2 What personal information do we collect?

The personal information we collect may include:

• Your name, address, email address and phone number
• Your ABN (for contractors)
• Your bank account or credit card details
• Employment history if you apply to work with us
• Other information you provide through forms or surveys

2.3 How do we collect your personal information?

We collect your information when you fill out a form on our website, book a service, call us, send us an email, or interact with us through social media. We may also use cookies to understand how you use our website and improve your experience.

2.4 How do we store your information?

All information is stored electronically and securely. We take reasonable steps to protect it from misuse, interference, and unauthorised access.

2.5 Anonymity

Where possible, we allow you to interact with us anonymously. However, for most services we require your name and contact information to fairly handle your request.

3. What if You Don't Provide Your Information?

If you do not provide your personal information, we may not be able to provide our services, administer your account, or verify your identity.

4. Disclosure

We do not disclose your personal information to any other person or organisation except our contracted service providers who assist us in delivering our services (such as those who host our website or provide payment processing). We do not disclose personal information overseas.

5. Security

We take reasonable steps to protect your personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure. This includes confidentiality requirements for staff and contractors, access controls, and electronic security measures such as firewalls and data encryption.

6. Direct Marketing

We may send you information about our services, promotions and updates by email, SMS or other electronic means. You can opt out at any time by following the unsubscribe instructions in any communication we send.

7. Accessing and Correcting Your Information

You have the right to request access to and correction of the personal information we hold about you. Contact us and we will respond within 30 days. We will ask you to verify your identity before providing access.

8. How to Make an Enquiry or Complaint

If you have a complaint about how we handle your personal information, please contact us:

• Phone: 1300 238 909

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner at www.oaic.gov.au or on 1300 363 992.