Streaming services make it easy to sign up but less obvious how to cancel. Different platforms hide the cancel button in different places — and some subscriptions can only be cancelled through Apple, Google Play, or your telco, not through the streaming website itself.
This guide shows you exactly where to go to cancel Netflix, Kayo Sports, Amazon Prime, BritBox, Binge, and Paramount+ in Australia — including how to cancel through your iPhone, Android phone, or Smart TV.
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There are a few common reasons why cancelling a streaming service is not straightforward:
The most important step is to check where you originally signed up. That is usually where you need to go to cancel.
Netflix can only be cancelled through a web browser. You cannot cancel through the Netflix app on iPhone or Android. If you subscribed through Apple, you must cancel through your iPhone settings.
You keep access to Netflix until the end of the current billing period. Netflix does not give refunds for unused time.
Important: If you signed up through the Apple App Store, the Netflix website will not show a cancel button. Cancel through Settings on your iPhone instead (see the iPhone section below).
Kayo Sports streams Australian cricket, AFL, NRL, tennis, F1, and more. You can cancel at any time and keep access until the end of your billing period.
Kayo through Telstra: If Kayo was included in or added to your Telstra plan, cancel through the My Telstra app or Telstra online account — not the Kayo website.
Amazon Prime includes Prime Video streaming, free delivery on eligible orders, and other perks. Cancelling Prime cancels all these benefits.
If you subscribed through the Apple App Store or Google Play, cancel through those platforms. If you access Prime Video through Amazon Prime Video Channels added via Apple TV or another device, cancel through that channel's settings.
BritBox is a British TV streaming service available in Australia, featuring shows from the BBC, ITV, and Channel 4. The cancellation method depends on where you originally subscribed.
If you subscribed through a third-party platform:
Binge is an Australian entertainment streaming service owned by Foxtel, with content including HBO, Warner Bros., and more.
Binge through Foxtel or Telstra: If Binge was part of a Foxtel package, manage the cancellation through your Foxtel account online or by calling Foxtel. If added through Telstra, cancel via My Telstra.
Paramount+ offers shows from Paramount, CBS, MTV, Nickelodeon, and Showtime. You can cancel at any time and keep access until the billing period ends.
If you subscribed through Apple or Google Play, cancel through those platforms (see the sections below).
If you originally signed up for a streaming service through the Apple App Store — or if the streaming website says billing is managed by Apple — you must cancel through your iPhone settings. The streaming website will not show a cancel button in this case.
The Subscriptions screen also shows subscriptions that expired in the last 12 months — useful for spotting forgotten charges.
Need help navigating your iPhone settings? Our team can help with mobile phone setup and app assistance.
If you originally signed up for a streaming service through Google Play on your Android phone, cancel through the Google Play Store — not the streaming website.
Only subscriptions originally signed up through Google Play appear here. If a service is not listed, it was signed up through the website or Apple.
Smart TV apps for Netflix, Kayo, Binge, and other services generally do not include a cancellation option inside the app. You cannot cancel directly from the TV.
To cancel, use one of these options:
If you need help setting up or removing streaming apps on your Smart TV, see our Smart TV and entertainment setup service.
Free trials that auto-renew and old subscriptions you stopped using are easy to lose track of. Here are the main places to check:
Search for recurring charges from Netflix, Stan, Kayo, Binge, Paramount+, BritBox, Disney+, Apple, Google, or Foxtel. Even small monthly amounts add up.
Settings > your name > Subscriptions shows all active and recently expired Apple-billed subscriptions, including streaming services, apps, and cloud storage.
Google Play Store > profile icon > Payments & subscriptions > Subscriptions lists all Android subscriptions billed through Google.
Log in to PayPal, go to Settings, then Payments, and select Manage Automatic Payments. Some streaming services use PayPal billing.
Log in to the My Telstra app or your provider's account page. Some streaming services are included as extras on internet and phone plans.
If you are unsure how to find or cancel a subscription, or need help setting up a new streaming service, our technicians come to your home and walk you through the process at your pace.
We can help you:
We provide Smart TV and entertainment setup and mobile phone setup and app help across Adelaide and surrounding suburbs.
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Go to netflix.com, sign in, click your profile icon, select Account, scroll to Membership & Billing, and click Cancel Membership. You cannot cancel through the Netflix app on iPhone — you must use a web browser or cancel through Apple subscriptions in your iPhone Settings.
Sign in at kayosports.com.au, click your account icon, go to My Account, select Manage Subscription, and choose Cancel. If Kayo was added through your Telstra plan, cancel via the My Telstra app or Telstra online account instead.
Sign in at amazon.com.au, go to Account & Lists, select Prime Membership, then choose End Membership. Amazon may offer a pause option — click through to fully cancel. If you signed up via Apple or Google Play, cancel through those platforms.
Sign in at britbox.com/au, go to My Account, select Manage Subscription, and cancel. If you subscribed through Apple, Amazon Prime Video Channels, or Apple TV Channels, cancel through that platform instead.
Sign in at binge.com.au, go to My Account, select Manage Subscription, and cancel. If Binge is part of your Foxtel package, cancel through your Foxtel account. If added via Telstra, cancel in My Telstra.
Sign in at paramountplus.com/au, click your profile, go to Account Settings, find Your Subscription and select Cancel Subscription. If you subscribed via Apple or Google Play, cancel through those platforms.
Yes. Go to Settings, tap your name, tap Subscriptions, find the service, and tap Cancel Subscription. This works only for subscriptions originally signed up through the Apple App Store.
Yes. Open the Google Play Store, tap your profile icon, select Payments & subscriptions, then Subscriptions, find the service and cancel. This works only for subscriptions originally signed up through Google Play.
You keep access until the end of the current billing period. Most services do not give refunds for unused time. Downloaded content stops working once the subscription ends.
Check your bank or credit card statements for recurring charges. On iPhone go to Settings > your name > Subscriptions. On Android open Google Play > Payments & subscriptions > Subscriptions. Also check PayPal under Settings > Payments > Manage Automatic Payments, and your Telstra or Foxtel account.
Yes. Our technicians come to your home and help you find, access, and cancel streaming subscriptions across your TV, phone, tablet, and computer. We can also help set up new services or fix login issues.