Assess the infection
We arrive on-site or connect remotely and assess the nature and extent of the infection before tools are run.
Virus, spyware and malware removal
Pop-ups, slowdowns, gone
Think your computer has been infected? We remove every threat completely and protect you going forward, on-site or remote.
No fixNo fee on eligible repairs
7 daysHome appointments available
Plain EnglishClear advice before work starts
No fix, no fee
If we cannot complete an eligible repair, you do not pay for the visit.
We come to you
No unplugging everything or carrying your computer to a shop.
Clear, practical help
Your technician explains the issue and options before work goes ahead.
What's included
Our virus removal process
Deep scan with professional tools
We run a thorough scan using professional-grade tools that uncover hidden threats, rootkits and dormant malware.
Complete threat removal
Every detected threat is completely removed, not simply quarantined, so nothing is left behind to reactivate later.
Repair damage caused
We check for and repair damage left by the infection, including corrupted files, altered system settings and compromised accounts.
Protection and safety briefing
We install and configure reputable antivirus software and walk you through safe browsing, email and download habits.
Got a pop-up saying to call a number? It is a scam.
A very common scam across Australia uses a full-screen pop-up that claims your computer is infected and tells you to call a number immediately.
- Do not call the number shown on the pop-up.
- Do not allow anyone remote access to your computer from that number.
- Try pressing Escape or Alt+F4 to close the browser window.
- If the screen is completely locked, contact Geeks at Door so we can remove it safely.
Transparent pricing
Clear minimum booking charges before we arrive
Most service visits start with a standard booking. If the job needs extra time, hardware, software, or specialist recovery, your technician explains the options before extra work goes ahead.
View full pricingStandard Service
$160
Scheduled visit at your preferred time
Minimum booking charge
Priority Service
$210
Same-day visit
Minimum booking charge
Why Geeks at Door
Calm, practical help for the tech that runs your day
1
We come to you
Your technician visits your home, so you do not need to pack up cables, screens or accessories.
2
Plain English diagnosis
We explain what is happening, what your options are, and what is worth doing before work begins.
3
No fix, no fee
Eligible jobs are covered by a straightforward promise: if we cannot fix it, you do not pay for the service.
4
Practical repairs
We focus on sensible fixes that match the age, value and condition of your device.
5
Help beyond the repair
We test the result with you, answer questions, and show you what to watch for next.
Service areas
Local computer help across major service areas
We support homes and small businesses across our core Australian service areas, with friendly technicians and clear booking options.
FAQ
Virus, spyware and malware removal FAQ
Yes. For most virus and malware infections we can connect remotely and perform a complete removal without visiting your home. Severe cases may need an on-site visit.
Our goal is always to remove the threat while keeping your personal files intact. In severe infections, file recovery may become part of the process.
Almost certainly not. This is a common scam called scareware or a tech support scam. Do not call the number or allow remote access from that call.
Keep your operating system and software updated, use reputable antivirus, avoid suspicious links and downloads, and set up a reliable backup.
No. Payment does not guarantee that your files will be restored, and it funds criminal activity. Contact us immediately for an honest assessment.
Ready to get it sorted?
Book friendly computer help at home
Tell us what is happening and we will match your booking to the right kind of support. Clear pricing, plain English, no fix, no fee on eligible jobs.