Microsoft Office and work apps
Word, Excel, PowerPoint, Outlook, Teams, accounting tools and everyday programs installed and configured.
Software installation and setup
Apps and licences, installed properly
Need software installation help for a program that will not install, activate or open properly? We install, configure, test and explain it in plain English.
No fixNo fee on eligible repairs
7 daysHome appointments available
Plain EnglishClear advice before work starts
No fix, no fee
If we cannot complete an eligible repair, you do not pay for the visit.
We come to you
No unplugging everything or carrying your computer to a shop.
Clear, practical help
Your technician explains the issue and options before work goes ahead.
What's included
Software we install and configure
Antivirus and security
We install and configure security tools so protection is active and suited to the way you use the computer.
Email, browsers and cloud storage
Outlook, Apple Mail, Gmail, Chrome, Edge, Safari, Google Drive, OneDrive, Dropbox and iCloud setup.
Operating system installation
Windows 10 or 11, macOS reinstall or upgrade, and operating system reinstall after virus or corruption.
Configure, test and train
We personalise settings, confirm everything works, remove conflicts where needed, and show you how to use it.
Process
Check first, install once, use it with confidence
1
Compatibility advice
We check your computer, operating system, storage and requirements before you spend money on software that may not run.
2
Install
Software is installed correctly with the licence, updates and required components.
3
Configure
Settings, accounts, preferences and security options are personalised for you.
4
Test and train
Everything is verified and working, then your technician explains the basics in plain English.
Transparent pricing
Clear minimum booking charges before we arrive
Most service visits start with a standard booking. If the job needs extra time, hardware, software, or specialist recovery, your technician explains the options before extra work goes ahead.
View full pricingStandard Service
$160
Scheduled visit at your preferred time
Minimum booking charge
Priority Service
$210
Same-day visit
Minimum booking charge
Why Geeks at Door
Calm, practical help for the tech that runs your day
1
We come to you
Your technician visits your home, so you do not need to pack up cables, screens or accessories.
2
Plain English diagnosis
We explain what is happening, what your options are, and what is worth doing before work begins.
3
No fix, no fee
Eligible jobs are covered by a straightforward promise: if we cannot fix it, you do not pay for the service.
4
Practical repairs
We focus on sensible fixes that match the age, value and condition of your device.
5
Help beyond the repair
We test the result with you, answer questions, and show you what to watch for next.
Service areas
Local computer help across major service areas
We support homes and small businesses across our core Australian service areas, with friendly technicians and clear booking options.
FAQ
Software installation and setup FAQ
Yes. For most software installations we can connect to your computer remotely and complete the install without visiting your home.
Software installation errors can be caused by compatibility problems, corrupted downloads, licence issues, conflicting old software, missing updates or insufficient disk space. We diagnose the exact cause.
Absolutely. If you are not sure what to buy, tell us what you want to do and we can recommend practical options for your needs and budget.
Yes. We install and configure software on both Windows PCs and Apple Macs, including Microsoft Office for Mac, Adobe products, email clients, cloud storage and security tools.
Yes. We handle software upgrades, migrate your settings and data from the old version where possible, and make sure the new version is configured correctly.
Ready to get it sorted?
Book friendly computer help at home
Tell us what is happening and we will match your booking to the right kind of support. Clear pricing, plain English, no fix, no fee on eligible jobs.