Certificate installation
We install PKI certificates required by Australian business banking platforms including CommBiz and NetBank on your browser and operating system.
Internet banking certificate help
Get back into your business banking fast
We install and configure banking certificates, fix browser errors, and get you back into CommBiz, NetBank, and other Australian business banking platforms.
No fixNo fee on eligible repairs
7 daysHome appointments available
Plain EnglishClear advice before work starts
No fix, no fee
If we cannot complete an eligible repair, you do not pay for the visit.
We come to you
No unplugging everything or carrying your computer to a shop.
Clear, practical help
Your technician explains the issue and options before work goes ahead.
What's included
What we help with in your visit
Browser configuration
We configure your browser settings so your banking certificate is recognised correctly and you can log in without errors.
Error troubleshooting
We diagnose and fix common banking certificate errors including expired certificates, untrusted authority warnings, and certificate not found messages.
Browser and OS compatibility
We check that your browser version and operating system are compatible with your bank's certificate requirements and apply updates where needed.
What this service does not cover
To be clear about what our technicians do and do not do during a certificate help visit:
- We do not handle your login credentials or passwords
- We do not access your bank account or view any financial data
- We work only on your browser settings, certificate files, and operating system configuration
- If your bank requires you to contact them directly about account access, we will let you know
Transparent pricing
Clear minimum booking charges before we arrive
Most service visits start with a standard booking. If the job needs extra time, hardware, software, or specialist recovery, your technician explains the options before extra work goes ahead.
View full pricingStandard Service
$160
Scheduled visit at your preferred time
Minimum booking charge
Priority Service
$210
Same-day visit
Minimum booking charge
Why Geeks at Door
Calm, practical help for the tech that runs your day
1
We come to you
Your technician visits your home, so you do not need to pack up cables, screens or accessories.
2
Plain English diagnosis
We explain what is happening, what your options are, and what is worth doing before work begins.
3
No fix, no fee
Eligible jobs are covered by a straightforward promise: if we cannot fix it, you do not pay for the service.
4
Practical repairs
We focus on sensible fixes that match the age, value and condition of your device.
5
Help beyond the repair
We test the result with you, answer questions, and show you what to watch for next.
Service areas
Local computer help across major service areas
We support homes and small businesses across our core Australian service areas, with friendly technicians and clear booking options.
FAQ
Internet banking certificate help FAQ
We help with certificate issues for CommBiz, NetBank, ANZ Transactive, NAB Connect, Westpac Corporate Online, and most other Australian business banking platforms that use PKI certificates.
Most Australian business banking platforms work best with Google Chrome or Microsoft Edge. We configure the right browser for your bank and make sure certificates are installed correctly.
Banking certificates expire and need to be renewed. We help you obtain and install a renewed certificate so you can log back in. The renewal process depends on your bank.
A technician comes to your home or office, checks your browser and certificate setup, installs or fixes the certificate, and tests that you can reach your banking login page. We do not log in or access your account.
Yes. Our technicians work only on your browser and certificate settings. We do not ask for or handle passwords, account numbers, or any financial information. You stay in control of your login at all times.
Ready to get it sorted?
Book friendly computer help at home
Tell us what is happening and we will match your booking to the right kind of support. Clear pricing, plain English, no fix, no fee on eligible jobs.